Scaletrix.AI
Website:
scaletrix.ai
Job details:
The RoleWe're looking for a Product Specialist – Customer Enablement & Training to help our enterprise customers and partner network get value from the Contentsquare platform. This is a customer-facing role. You will work directly with clients to show them how to use Contentsquare for digital experience analytics and product analytics, applying capabilities like heatmaps, session replay, journey analysis, funnels, and behavioural insights to their own websites and apps. Your focus is turning the platform they've purchased into confident, everyday use that drives adoption.
It is a hands-on blend of enablement and light analytics. Alongside delivering training, you will look at how each customer is actually using Contentsquare, where they are seeing value and where they are stuck, and turn that into a simple, clear story they can act on. You don't need a deep technical or engineering background, but you do need a competent working knowledge of how software companies operate and the comfort to work with data and explain it plainly to non-technical audiences.
Key ResponsibilitiesCustomer Enablement & Adoption
- Deliver product training during onboarding and for new teams or departments within existing customer organisations
- Run focused 1:1 sessions and small-group workshops with customers and partners
- Act as a product expert that customers and partners can rely on for day-to-day questions
- Help customers understand the value of the software they've purchased and how to get the most from it
Usage Insights & Storytelling
- Look at how customers are using the platform and identify where adoption is strong or lagging
- Turn basic usage patterns into a simple, clear story for the customer, not a deep technical analysis
- Use those insights to shape the training or follow-up a customer needs next
Collaboration
- Work closely with Customer Success, Implementation, and Account Management teams
- Support onboarding and ongoing customer success initiatives
- Flag adoption risks or opportunities back to the account team
Required Skills & ExperienceEssential
- 2–5 years in customer-facing SaaS roles such as training, customer enablement, customer success, or account management, preferably in SaaS, MarTech, or AdTech
- Competent working knowledge of how software companies operate and sell
- Experience working directly with clients, explaining how to use software they've purchased
- An aptitude for looking at data and turning it into a simple story for customers, rather than deep technical analysis
- Strong presentation and communication skills, with the ability to simplify complex concepts for technical and non-technical audiences
- Comfortable working in cross-functional and global teams, with a proactive, ownership mindset
Preferred
- Experience with digital analytics tools or customer experience platforms (Contentsquare, Digital / Digital Experience Analytics, Product Analytics (PA), GA4, or similar)
- Experience using AI tools (e.g., ChatGPT, Claude, Copilot) to support delivery and analysis
- Familiarity with data-driven marketing or product analytics
Why You Should Join Us- Work with global enterprises across retail, e-commerce, travel, BFSI, and hi-tech on real digital experience challenges
- Become an expert on leading analytics platforms, including Contentsquare and Product Analytics (PA) tools, through our role as Contentsquare's India Center of Excellence
- Learn from leaders with experience at McKinsey, BCG, ZS, Genpact, and Citi
- A customer-facing role at the intersection of enablement and product analytics, with accelerated growth potential
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