Emirates NBD
Website:
emiratesnbd.com
Job details:
Organization Unit Purpose
- The Transaction Banking Services (TBS) unit provides a full-featured product suite covering Trade and Supply Chain Finance, Cash Management and Payment Solutions which enables clients to optimize their working capital and also build efficiency and automation in their day-to-day business operations.
- TBS provides an integrated single window approach for all transactional requirements of its corporate clientele across various segments and sectors such as commercial, government and financial institutions. It aims at assisting them with innovative financing and payment solutions as well as offers the convenience of interacting with the bank, away from traditional means.
- The Transaction Banking team continuously interacts with CFO’s and Treasury Teams of its corporate clients and is committed to build strong relationships by meeting their underlying organizational objectives.
Position Description:
Product Owner (PO) is accountable for maximizing the value of the product resulting from the work of the Scrum Team by taking complete ownership of the Product and its delivery across ENBD UAE, Islamic and other international entities as per the product scope owned by the squad PO is a virtual leader of the squad and is product’s representative outside the squad for all functional, technical, operational as well as financial matters
Job Purpose
Agile delivery and Channel Management – businessONLINE
- Lead a team of Product owners and Business Analysts who are responsible for delivery of new products and services via agile delivery squads for businessONLINE (web, mobile, Host to Host and API Banking)
- Ensure that new products / features which have potential use cases for other entities (EI and International), are made available at an enterprise level based on demand and relevance.
- Ensure that all new (Business Requirement Document) BRDs are reviewed and accepted by all stakeholders
- For approved BRDs, ensure timely creation of Functional Specifications Document (FSDs) and set delivery timelines with the vendor and impacted platform owners accordingly
- Review, prioritize and publish the channel backlog at regular intervals
- Conduct epic/feature prioritization and customer Usability Testing workshops
- Ensure that our test case repositories are constantly updated and include scenarios relevant to real business situations.
- Leverage automated testing tools and scripts to optimize testing efficiency
- Communicate the product release plan to all stakeholders
- Conduct comprehensive production sanity involving pilot clients prior to launch
- Owner of all Technology Risks, Issues, Problem Tickets, Audit Issues and Resiliency issues (Technical Debt) which exist on the business product
- and is responsible to get them resolved with the help of the squad as per defined SLAs and committed timelines
- Single Point of Contact to receive, collate and prioritize all product enhancements, bug fixes, regulatory and technical demands across all entities in the group
- Align and Execute Product Strategy with overall Business strategy globally while acting as voice of customer
- Manage Executive stakeholders globally and establish consistent communication channels
- Conflict Management and Issue Resolution within various Product Squads internally and Externally
- Responsible to create and implement Product Commercialization and Customer adoption strategies
- Drive campaigns to create channel awareness and identify the right marketing channels for promotion and awareness.
- Conduct periodic trainings and product familiarization sessions for BA’s and Testers.
- Product Ownership
- Owning the product including its strategy, delivery, commercialization and life cycle
- Owning the Product Financials and associated costs while maximizing ROI
- Owning the Technical Debt (Code Refactoring, Resiliency, Performance and Inefficiencies) and constantly working to reduce it
- Owning Product’s Operational Processes in the organization along with any Audit, Compliance, Risk and Security Issues related to product and ensuring
- their resolution as per committed SLAs
- Owning Product Technical Support including Incidents, Problem Tickets and customer queries/complains
Product Backlog Management
- Developing and explicitly communicating the Product Goal
- Creating clear, precise and well-articulated value driven backlog by describing items as Epics/Features/User Stories Acceptance Criteria
- Prioritization of Items in Product Backlog
- Ensuring that Product Backlog is transparent, visible and understood by all relevant stakeholders
- Keeping adequate work for the team by having a refined backlog of T+ 2 Sprints (where T is current sprint)
Product Release Backlog
- Creation of Release Backlog based to clearly define which feature is intended to be released when
- Creating the customer feedback loop to incorporate voice of customer
- Enabling Early Value Delivery for the Product to improve ROI by intelligently creating MVPs
Demand Sizing and Prioritization
- Receive Collate and Prioritize all demands (be it functional or technical) relevant to their product line with all the stakeholders across business
- segments and geographies
- Refine the demand and size it with the help of the team
- Communicating and aligning the Cost and Delivery Timelines for the demands with respective stakeholders
Product Delivery
- Accountable for end-to-end product delivery as per committed timelines/sizing as much as possible
- Responsible to conduct Refinement and Planning sessions
- Work with the Scrum Masters to identify the in efficiencies and impediments to improve team’s efficiency overall
- Provide support and required inputs to the team as needed in order to deliver the respective feature
- Aligning the Product delivery dependencies with other platforms with the help of Scrum Master and Agile Release Lead
- Ensuring right and efficient solution is being designed by Solution Architects to fulfill customers’ expectations
Stakeholder Management
- Responsible for Stakeholder identification and management for the product
- Responsible to conduct Feature Prioritization Sessions to seek Stakeholders Alignment
- Responsible to establish and maintain critical communication channels to keep Stakeholders informed
- Responsible to Conduct Product Demo sessions to seek stakeholder feedback
Channel and platform production support for Account Information and Payment Services (for UAE, KSA, Egypt, India and EI)
- Track all production issues related to account information and payment services across Corporate Channels and core platforms (Finacle, Payment Hub, BPM, Express Clear, SWIFT, FTS etc.
- Based on the severity and ageing of the issue, liaise with the respective platform owners for prioritization, escalation and closure
- Provide business signoffs and approvals for patch upgrades/fixes and system downtime
- Present a periodic update to senior management on Incident history highlighting ageing, severity and recurrence.
- Conduct reviews on the RCA’s shared by Group IT for P1 and P2 incidents.
Key Artefacts & Deliverables
- Detailed Product Backlog with User Stories and Acceptance Criteria
- Release Backlog for the Squad
- Process Flow Diagrams
- Operation Risk Sign offs/NPPA
- Migration / Customer Adoption Strategy & Plans
Events
Responsible to attend:
- Daily Standups
- Sprint Retrospectives
- Scrum of Scrums
- Prioritization Workshops
Responsible to Conduct:
- Product Backlog Refinement
- Sprint Planning
- Sprint reviews
- Customer Experience and Design Journey Workshops
- Customer Usability Testing Workshops
- Epic/Feature Prioritization
- Workshops with all Product Stakeholders
- Financial Planning and Return on Investment
Job Content
Channel Delivery
- Project Management and capacity planning
- Effective sprint planning
- Quality of demand sizing and prioritization
- Number of new releases and enhancements delivered
- Build management and quality of delivery
Stakeholder Management & Governance
- Collaboration with key stakeholders
- Effective vendor negotiation
- Nil observations from Risk, Audit and C&IB Governance
- Satisfactory internal and external audit scores
Teambuilding
- Team learning
- Improvement of squad capabilities
- Promote empowerment of the team
- Ensure that each team member is fully engaged in the project and makes a meaningful contribution
- Encourage a sustainable pace with high-levels of quality for the team
Innovation
- Ideas and out of the box solutions
- Contribute to innovation with initiation of new features and products as part of product rollouts/upgrade.
- Keep up to date with the existing application changes and latest software technologies & methodologies in the market.
Education
Bachelor’s degree in finance or Technology
Experiences
5+ years of regional banking industry experience with specialization in Cash Management products
Knowledge & Skills
- Ability to translate business discussions for technical teams and likewise, technical discussions for business stakeholders
- Strong stakeholder management skills
- Good interpersonal & communication skills with good spoken English
Behavioral Competencies
- Work closely with relationship and coverage teams.
- Ability to think broadly and have a holistic approach
- Clear communication and articulation skills
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