ULTISOURCE Pvt Ltd.
Website:
ultisource.com
Job details:
Client Type: Product Company
Job Type: Full Time With Client
Work Mode: Hybrid
Location: Bengaluru, India
Experience: 12 – 18 Years
Skills: Product Operations. Launch Operations, GTM Readiness, Playbook Execution
Company Type: Product Company
Reports To: Head of Product Operations
Role Type: Individual Contributor — No Direct Reports
About The Company
We are hiring for a leading product-based technology company building enterprise-scale digital solutions for customers globally.
About The Role
We are looking for a seasoned Product Operations Manager — not a Product Manager — to join our Product Operations team. This is a process-builder role, not a product strategy role. The ideal candidate has a proven track record of designing, building, and scaling product operational systems from scratch — including launch operations, roadmap planning, customer feedback programs, intake processes, and prioritization frameworks.
If your experience is centred around owning product roadmaps, writing PRDs, or defining product vision, this role is not the right fit. If your experience is centred around building the operating infrastructure that makes product teams run better at scale, we want to talk to you.
Key Responsibilities
- Build and scale Product Operations processes, workflows, playbooks, and governance frameworks.
- Drive product launch and release operations, including readiness, GTM coordination, enablement, go/no-go, and post-launch reviews.
- Support roadmap planning and prioritization frameworks across product teams.
- Establish customer feedback and product intake processes and ensure insights are converted into actionable improvements.
- Drive cross-functional alignment across Product, Engineering, Marketing, Sales, Support, and other stakeholders.
- Improve operational excellence, workflow efficiency, change adoption, and product maturity.
- Develop dashboards, metrics, templates, and reusable operating mechanisms.
Required Skills
- Prior title of Product Operations Manager, Launch Operations Manager, or equivalent — candidates with a Product Manager background will not be considered.
- Demonstrated experience building product processes and systems from scratch — not inheriting or executing existing ones.
- Proven track record of scaling operational programs — launch operations, customer feedback loops, intake workflows, prioritization systems — across a growing product organization.
- Strong command of product lifecycle management — deep understanding of how products move from ideation through development, launch, and post-launch phases.
- Experience establishing cross-functional leadership and stakeholder alignment mechanisms — OKR rhythms, launch syncs, process governance, escalation paths.
- Ability to demonstrate specific examples of processes they designed, the problem it solved, and the measurable impact it delivered.
- Proficiency in Jira, Confluence, and operational reporting tools.
- Experience in a SaaS, fintech, or enterprise software product environment strongly preferred.
We focus on the people side of the enterprise, delivering staffing and HR solutions that support business growth and workforce success.
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