EHNOTE
Website:
ehnote.com
Job details:
Company Description:
EHNOTE is a next-generation, specialty-focused EHR platform built for ophthalmology practices. We provide a complete ecosystem covering EMR, PMS, ASC workflows, billing, and patient engagement.
We are scaling rapidly in India and the US and are looking for a strong operator to own India customer success, product coordination, and operational execution.
Role Overview:
This is a high-ownership, cross-functional role where you will act as the bridge between:
- Customers (hospitals, clinics)
- Product & Engineering teams
- Business operations (including payments & contracts)
You will be responsible for ensuring customer success, product alignment, and operational efficiency across all India accounts.
Key Responsibilities:
- Customer Success & Account Ownership
- Own relationships with assigned hospitals/clinics
- Conduct regular calls to understand issues, feedback, and requirements
- Ensure timely resolution of customer issues
- Handle escalations independently with a solution mindset
2.Product Coordination:
- Translate customer requirements into clear product requirements
- Work closely with engineering and product teams for implementation
- Validate solutions before release to customers
- Drive adoption of new features
3.Issue Tracking & Process Management:
- Set up and manage structured ticketing and escalation processes
- Prioritize issues based on impact and urgency
- Ensure accountability and follow-through across teams
4.Payments and Commercial Discussions:
- Track customer payments, renewals, and dues
- Coordinate with finance and leadership on outstanding accounts
- Handle payment follow-ups and difficult conversations professionally
5.Operational Excellence:
- Build and improve processes for onboarding, support, and communication
- Identify gaps and proactively solve operational inefficiencies
- Reduce dependency on leadership for day-to-day operations
Required Skills and Experience:
- 3–8 years experience in:
- Product Management / Business Analysis / Customer Success in SaaS
- Strong understanding of:
- Software products, APIs, integrations, workflows
- Excellent communication skills (spoken & written)
- Ability to handle customers independently
- Strong ownership mindset and problem-solving ability
Good to have:
- Experience in Healthcare / EHR / HealthTech
- Exposure to billing workflows / operations
- Experience working with cross-functional teams
Who should NOT Apply:
- Pure developers with no customer exposure
- Pure support executives (ticket-based roles only)
- Pure sales/account managers without product understanding
Click on Apply to know more.