The Sleep Company
Website:
thesleepcompany.in
Job details:
About the Role:
We are hiring two Product Operations Analysts - one each for our Bhiwandi and Bangalore factories. You will be the first point of contact for all tech-related issues raised by the warehouse and factory ops team. This is a full-time, factory-floor role - You will be physically present at the facility, working alongside ground ops daily.
What You'll Do
● Act as the first POC for any system or tech-related issues raised by the warehouse and factory ops team
● Log, triage, and attempt first-level resolution of issues before escalating
● Liaise with the warehouse and factory ops team on a daily basis to proactively catch and flag issues before they escalate
● Track open issues, follow up on resolutions, and close the loop with the ground team
● Maintain daily issue logs and summary
● Support UAT and rollout of system changes at the factory level by communicating changes to ops teams and ensuring adoption
What We're Looking For
● 1 - 3 years of experience in warehouse operations, supply chain operations, or a tech support/operations analyst role in a logistics or D2C company
● Working knowledge of the end-to-end warehouse and factory workflow - inventory management, GRN, put away, stock allocation, picklist generation, manifesting, invoicing, label printing, e-way bill creation
● Familiarity with WMS tools (Unicommerce, Easyecom, or similar); ability to navigate system interfaces and identify where a process has broken
● Ability to read and interpret operational reports and flag anomalies
● Good communication skills
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