Univers
Website:
univers.com
Job details:
Univers provides the world’s most comprehensive decarbonization system.
We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.
With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.
For more information, please visit https://univers.com/
Role Overview
Responsible for handling Customer product issues, performing initial analysis, and coordinating with Delivery and Engineering and Product and R&D teams to ensure quick and effective resolution.
Key Responsibilities
- Receive and validate issue tickets from Delivery teams
- Understand issue context, impact, and recent system changes
- Collect required inputs such as screenshots, logs, and configuration files
- Analyze logs and correlate with issue timelines
- Identify issue patterns (recurring, intermittent, system-specific)
- Provide initial root cause hypothesis
- Communicate findings to Product and Engineering teams
- Maintain basic documentation of issues and learnings
- Reproduction of Field issue at R&D Lab
- Recommend possible solutions to address the issues.
Required Skills
- Strong analytical and troubleshooting skills
- Experience in log analysis and issue investigation
- Basic understanding of system configurations
- Knowledge of networking and databases
- Good communication and structured thinking
- Good to have programming knowledge of Linux, Python & C, C++, Java
- Knowledgeable about high and low voltage equipment in substations.
- Understand the operating principle of wind power generation and BESS energy storage systems.
Preferred
- Engineering degree (Electrical / CS / IT)
- Exposure to SCADA / EMS or similar systems
- Experience in production support / analysis roles
What Success Looks Like
- Quick and clear issue analysis
- Well-structured problem understanding
- Effective collaboration with teams
- Reduction in repeated issues over time
Working Conditions
- May require travel
- Ability to handle multiple responsibilities simultaneously
- Hybrid office
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