Product Onboarding / Implementation Manager

Spyne

Website: spyne.ai
Job details:

Product Onboarding / Implementation Manager

Location: Gurugram

Timing: 06 PM - 03 AM (US Business Hours)

Experience: 4 - 8 years

Function: Product Onboarding / Implementation / Customer Success

Industry: AI SaaS | B2B

About Spyn

• eSpyne is redefining how automotive dealerships present, sell, and service vehicles online. Our AI-powered platform transforms dealer operations through visual merchandising and conversational AI, enabling faster go-lives, higher conversions, and smarter engagement at scale
• .We help dealerships
• :Instantly enhance vehicle imagery with AI-generated background
• sCreate immersive 360° spin
• sProduce AI-driven descriptive video
• sDeploy AI Voice Agents for Sales & Service that speak to customers, capture leads, and run outbound campaigns via VoI

P
Trusted by leading dealer groups globally, Spyne sits at the intersection of AI, automation, and automotive retai

l.
Role Overv

iewAs a Product Onboarding / Implementation Manager, you will own the end-to-end onboarding experience for dealership customers - ensuring a fast, frictionless transition from contract to go-live. You’ll work cross-functionally with Sales, Product, Engineering, and Support to translate complex AI products into simple, value-driven outcomes for custome

rs.This role is critical to converting pipeline into live revenue and long-term customer succe

ss.
What You’l

• l DoOwn and drive end-to-end onboarding and implementation for new customers, from kickoff to successful go-
• liveAct as the primary point of contact for dealerships during onboarding, setting clear timelines, expectations, and success met
• ricsConfigure and launch Spyne’s AI solutions includ
• ing:Visual merchandising workflows (AI backgrounds, 360 spins, vid
• eos)AI Sales & Service Voice Agents and VoIP integrat
• ionsPartner closely with Sales for smooth handovers and with Product/Engineering to resolve implementation dependen
• ciesProactively identify risks, bottlenecks, and blockers—and drive them to clo
• sureEducate customers on product capabilities, best practices, and operational workf
• lowsTrack onboarding health, timelines, and readiness using structured reporting and RAG st
• atusCapture customer feedback and implementation insights to influence product improvements and process automa
• tionContinuously optimize onboarding playbooks to improve speed, quality, and scalabi

lity
What We’re Lookin

• g For4 - 8 years of experience in Product Onboarding, Implementation, Customer Success, or Technical Account Management in a SaaS enviro
• nmentStrong experience working with B2B customers, ideally in Automotive, Martech, Adtech, or AI-driven plat
• formsAbility to understand and explain technical products in simple, business-oriented
• termsProven track record of managing multiple implementations simultaneously with tight time
• linesExcellent stakeholder management and communication skills—both internal and ext
• ernalHighly organized, data-driven, and comfortable operating in a fast-scaling enviro
• nmentExperience with CRM, onboarding tools, or project management platforms is a

plus
Nice t

• o HaveExposure to AI products, automation, or voice/telephony s
• ystemsExperience working with automotive dealerships or dealer
• groupsStartup or high-growth SaaS expe

rience
Why Joi

• n SpyneWork at the forefront of applied AI in automotive
• retailHigh-impact role with ownership and visibility acros
• s teamsOpportunity to shape onboarding processes a
• t scaleFast-growing global customer base and ambitious growth
• roadmapCollaborative culture with room to innovate an

d build Click on Apply to know more.