Uber
Website:
uber.com
Job details:
About The Role
The Communications Experiences team at Uber is responsible for reducing the real-world friction that exists between participants - and Uber - as a result of operating in the physical world. As a Product Manager on the team, you will help to shape the evolution of how users interact with each other and with Uber. Our team is responsible for orchestrating billions of interactions every month that help to make any trip or order on our platform seamless and successful.
In this role you'll define the vision and roadmap for how we collect users' consent and communication preferences. This role provides the opportunity for significant impact by improving our addressable audience and ensuring we have the appropriate level of consent before communicating with users. In addition, this role will be focused on improving our in-app marketing communication capabilities to make it easier for users to find the content they need.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Collaboration with a cross-functional team and diverse stakeholder group to understand and interpret unique business challenges which differ by persona and market
- Articulate a clear product vision with detailed requirements to solve the business challenges while creating scalable solutions that address future needs before they arise
- Develop and maintain a clear roadmap based on measurable impact and engineering costs that has clearly defined business outcomes
- Craft thoughtful user-centric solutions that prioritize scalable designs components which can be reused for future needs
- Anticipate challenges and proactively offer solutions to address future needs of the business
Basic Qualifications
- 3+ years of product management experience delivering successful and innovative solutions with your fingerprints on them. Understanding and experience with the product development lifecycle including close collaboration with partners in engineering, design, and data science
- Customer Obsession - you think backwards from what the customer needs. You have a history of putting yourself in the customers shoes and understanding their unique perspective and pain points
- Bias for Action - You are a doer who isn't shy about ambiguity. You relish the opportunity to tackle an ambiguous problem space by understanding the customers needs, designs the right solutions, and collaborating with stakeholders to make it a reality
- Technical Chops - You understand system thinking and the core components of the product development process. You aren't afraid to getting into the technical weeds to better shape and craft your solutions
- Attention to detail - no aspect of your customers needs or products is too small for you to get involved. But you know when to dive deep and when to hand off to subject matter experts
Preferred Qualifications
- Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis
- Experience working on global products with geographically dispersed teams
- Prior experience with consent and communications preferences management
- A good understanding of customer experiences for chat and messaging use cases
- A good understanding of how to create an experimentation framework to solve problems
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