Website:
scoutit.in
Job details:
We're looking for
Product Managers!
Responsibilities
- You will be a significant contributor togrowth story and responsible for driving forward the product roadmap
- You will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through to releases
- You would also spend a lot of time understanding our competitive landscape, and our unique approach to the problems we solve
- Based on the experience you bring to the table you will gain ample ownership in defining and measuring the outcomes of your craft
- This is an exceptional opportunity for a seasoned product professional to make a lasting impact, shape the future of our product, and revolutionize the way helpdesk solutions operate
- Drive initiatives org wide - Work with a cross-functional team of marketers, support engineers, and customer success managers, sales and marketing to ensure maximum reach and implement product changes that will increase signups and improve conversions
- Avoid information asymmetry
- Educate, not inform
- Ideate - Pick problems to solve based on empathy towards customer pain points, and stakeholder asks
- Ideas that get picked are usually the ones with the best-articulated problem statements and cleverly crafted solutions
- Market and competitive research is a big part of this process
- Prioritize and balance - Customers demand value, stakeholders expect speed, and engineers crave perfection
- Ensuring a mixed bag of items in the roadmap with optimal use of scarce resources is key to succeeding in this role
- Build - Define product specifications that start with the why , are comprehensive in coverage, and yet succinct in readability
- Work with a cross-functional team of architects, engineers, and designers to ship the product
- You will be responsible for scope, schedule, and quality
- Delight - Product enhancements aren't just about enhancing the product's capabilities
- You will be a significant contributor to growth story and responsible for driving forward the product roadmap
- You will be deeply engaged in understanding our customers, prioritizing pain points to solve, converting them into detailed stories, and seeing them through to releases
- You would also spend a lot of time understanding our competitive landscape, and our unique approach to the problems we solve
- Based on the experience you bring to the table you will gain ample ownership in defining and measuring the outcomes of your craft
- This is an exceptional opportunity for a seasoned product professional to make a lasting impact, shape the future of our product, and revolutionize the way helpdesk solutions operate
Qualifications
- Excellent communication and interpersonal skills Strong documentation and presentation skills
- Excellent analytical skills - ability to disambiguate, break down and compartmentalize complex topics Opinions, conviction, and ability to drive discussions, build consensus and get buy-ins
- Proven track record of building products from the ground up and scaling them successfully (1-10 journey)
- Ability to arrive at simple and intuitive solutions that are best suited for DIY products
- Deep understanding of customer journey mapping, user segmentation, and targeting strategies
- Proficiency collaborating closely with leadership to deliver successful outcomes
- Startup / entrepreneurial experience is a plus
- Experience building helpdesk solutions is a huge plus
- Preferably Helpdesk solutions/CRM products
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*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: customer,building,competitive landscape
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