- Location
- Mumbai Metropolitan Region
- Job type
- Full-time
Required skills
- banking
- customer value
- key performance indicators
- people management
- product management
- product marketing
- service delivery
About the role
Website:
yes.bank.in
Job details:
Strategic/ Managerial Responsibilities
Core Responsibilities
- Product planning and Product marketing for respective product
- Executing various activities associated in ensuring that a product is delivered that meets user’s needs
- Core Business Numbers and Volume spread maintenance COA Cross Sell
- Growth in Business and overall income because of enhancements of the product programs and Incubation of new products
- Growth in business by enabling new processes and streamlining of existing process for ease of doing business
- Maintaining quality of portfolio
- Market mapping to understand the trends & provide suitable suggestions for improvement.
- Timely Release of Business Update from all channels and share concern areas with actionable
- Providing or enabling training sessions for sales force
People Management Or Self-Management Responsibilities
- Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
- Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
- Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
- Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
Risk And Internal Control Responsibilities
- Driving different channel & Segment of sourcing mix
SECTION IV: KEY INTERACTIONS
Key Internal Interactions
Purpose of Interaction
Business Stakeholders
- For driving the business outcome/ promoting business through various product programs/ ensuring activisation remains at optimum level.
Central MIS Team
- For regularly monitoring / tracking the daily/weekly/monthly outcome.
HCM
- For coordinating on all aspects related to hiring, attrition, engagement etc. Ensuring regular training to sales force.
Key External Interactions
Purpose of Interaction
Clients
- For customer complaint management
SECTION V: KNOWLEDGE & EXPERIENCE
KNOWLEDGE
Minimum Qualifications
- Bachelor’s degree in any field
- Master’s degree preferred
Professional Certifications
Language Skills
- Written and spoken English is essential
Experience
Years of Experience
- Minimum of 5 - 6 years of work experience in Banking / NBFCs with at least 4-5 years in relevant role/ product.
Nature of
Experience
- Prior experience in Product Management role
SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORS
BEHAVIORAL COMPETENCIES
Core Competencies
Competency Name
Behaviors
- Customer Focus
- Listens to and demonstrates an understanding of customers’ stated needs
- Delivers customer value through timely and quality execution
- Develops an understanding of problems and employs existing or new methods to find solutions
- Professional Entrepreneurship
- Takes proactive and constructive action at work with little or no direction from others
- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
- Drive for Results
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions
- Displays a sense of urgency to deliver outcomes as per stated timelines
- Reacts to challenges by displaying an optimistic demeanor
- Influence and Impact
- Uses simple persuasion techniques to achieve the desired result / action / commitment from others
- Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
- Quality Focus
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement
Leadership Competencies
Competency Name
Behaviors
TECHNICAL COMPETENCIES
Technical Competencies
- Knowledge of designated product
- Ability to understand customer behavior
- Experience of stakeholder management
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