Product Experience & Customer Success Specialist

Website: zatohq.com
Job details:

Now Hiring: Product Experience & Customer Success Specialist

Hyderabad, India (New Zealand / Australia Shift)

Zato Origin India Pvt. Ltd

About Us

At Zato Origin India Pvt. Ltd, we’re building a next-generation compliance automation platform for accounting firms across New Zealand and Australia. As we scale, we’re looking for sharp, detail-oriented professionals who want to go beyond traditional support and play a key role in shaping customer experience.

This is not a typical support role. You’ll work at the intersection of product, customers, and operations, owning how users experience and understand our platform.

What you’ll actually do:

• Be the go-to expert for the stakeholders and customers using our platform
• Diagnose and resolve product-related queries with ownership
• Train internal stakeholders on new features and enhancements
• Track product releases and ensure FAQs, guides, and videos are always up to date
• Create simple, clear product walkthroughs and release content
• Collaborate closely with Product & Tech teams
• Proactively communicate updates and insights to business stakeholders
• Identify patterns in user behavior and influence product improvements

Who we’re looking for:

• Strong communicator (written & verbal English is a must)
• Someone who takes ownership, not just escalates issues
• Curious mindset—keen to understand how a product really works
• Calm, composed, and solution-oriented under pressure
• Detail-focused and structured in documenting and sharing knowledge

Bonus (not mandatory):

• Background in Accounting / Finance
• Experience working with SaaS or software platforms

Shift: New Zealand / Australia business hours

Location: Hyderabad

Apply: hello@zatohq.com

If you’re looking for a role where you learn the product deeply, work closely with tech teams, and directly impact customer experience, this is for you.

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Click on Apply to know more.