Mindtickle
Website:
mindtickle.com
Job details:
Who we are
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.
Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.
Job snapshot
As a Product & Engineering Operations Manager at Mindtickle, you will play a pivotal role in steering our organization’s growth trajectory. This is an opportunity to make a significant impact on our company’s strategic direction and contribute to our ongoing success in the dynamic world of technology and innovation.
POSITION RESPONSIBILITIES
1. Strategy Deployment and Execution
- Own the overall Roadmap planning exercise. Ensure that the roadmap vision is aligned and an execution plan is in place to ensure initiatives are planned, prioritized, released, and communicated effectively.
- Integrate customer feedback, support data, and product usage signals into the prioritization process, using tooling where possible to reduce manual synthesis.
- Plan, track, and measure Goals in R&D. Ensure goals are aligned with leadership, updated on a cadence, and risks are called out proactively.
- Set up automated dashboards and alerting so risks and blockers surface between review cycles, not just during them.
- Run horizontal initiatives to bridge process gaps. Identify gaps in the current ‘As-Is’ process, suggest corrective actions, and work with teams collaboratively to deploy them.
- Ensure that product and engineering managers have the right tool stack and are using it efficiently. This includes evaluating new tools (including AI-powered developer tools), measuring their impact, and maintaining data hygiene across the stack.
2. Operational Efficiency & Automation
- Identify repeatable, high-effort operational processes and build lightweight automations to reduce overhead, using low-code tools, scripts, or AI-assisted workflows as appropriate.
- Examples: automated release notes, sprint summary digests, meeting action-item tracking, intelligent routing of cross-functional requests.
- Build and maintain internal knowledge systems that make it easy for teams to self-serve on process documentation, past decisions, and institutional knowledge.
3. Support Leadership for Key Initiatives / Meetings
- Drive key meetings and events, including goal reviews, QBRs, and retrospectives.
- Program manage key initiatives led by Product & Engineering leadership and provide visibility and progress updates.
- Assist the leadership team in preparing presentations and documents for board meetings, leadership summits, and customer escalations.
4. Special Projects
- Drive or assist in high-priority initiatives as defined in consultation with the COO and Product & Engineering leaders.
- Assist in cross-team projects as required.
REQUIREMENTS:
- 4–5 years of total experience in Consulting, Strategy and Operations, CEO/CPO office roles, or with a VC firm—with a track record of consistent, outstanding achievements.
- Track record of working on complex, high-impact projects directly with engineering teams.
- Has the drive to work in a hands-on operations and strategy role. Comfortable handling ambiguity, shifting gears when needed, and executing without the complete picture.
- Ability to prototype automations and workflows independently—using low-code tools, AI assistants, or scripting—without needing to file an engineering ticket for every operational improvement.
- Data fluency: Comfortable with SQL or BI tools (Looker, Metabase, Tableau) to self-serve on operational analytics rather than waiting on a data team.
- Be a collaboration catalyst: Ability to create clarity when none exists, learn quickly, take initiative, drive complex projects, and get things done.
- Ability to communicate complex ideas effectively—both verbally and in writing—across stakeholders and C-level executives.
- Strong demonstrated experience in establishing processes across the organization.
- Familiarity with the software product development lifecycle and related processes.
- Entrepreneurial mindset: Drives projects on a cadence through collaboration, not authority.
NICE TO HAVE:
- Experience with change management when rolling out new tools or processes to engineering teams.
- Familiarity with product analytics tools (Amplitude, Mixpanel, Pendo) and how to leverage them for roadmap decisions.
- Prior experience in a SaaS or B2B product company.
- Exposure to OKR frameworks and modern goal-setting methodologies.
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