Website:
helixops.ai
Job details:
Looking for details about our benefits? You can learn more about them by clicking
HERE
This Is Helix. Powered by You.
At
BMC Helix, we don’t do ordinary. We’re the
AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of
curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
The Digital Service and Operations Management (DSOM) product line includes BMC's industry-leading Helix platform and AI-powered Service and Operations Management solutions. We build cloud-native SaaS products that leverage Artificial Intelligence, Generative AI, and Agentic AI to transform enterprise IT operations.
Our team develops BMC Helix and HelixGPT, enabling customers worldwide to automate IT service management, operations, incident resolution, and enterprise workflows using Large Language Models (LLMs), intelligent agents, and modern AI architectures. We continuously invest in innovation, cloud-native technologies, and next-generation AI capabilities. If building enterprise-scale AI products excites you, this is the place for you.
BMC is looking for an experienced
Product Developer II to design, develop, and deliver enterprise-scale cloud-native applications and AI-powered solutions using the latest technologies. This role combines backend engineering with modern AI application development, offering an opportunity to work on cutting-edge Generative AI, LLMs, Agentic AI, and enterprise SaaS products.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Own end-to-end delivery of product features, enhancements, and defect fixes for enterprise SaaS products
- Design, develop, and maintain scalable backend services, REST APIs, and microservices using Java, Spring Boot, and Python.
- Build enterprise AI applications using Generative AI, Large Language Models (LLMs), Agentic AI, Retrieval-Augmented Generation (RAG), and modern AI frameworks.
- Design and implement scalable cloud-native applications following engineering best practices, software architecture principles, and secure coding standards.
- Collaborate with Product Management, Architects, UX, QA, and Engineering teams to deliver innovative customer-focused solutions.
- Participate in technical design discussions, architecture reviews, code reviews, troubleshooting, and customer issue resolution.
- Contribute to DevOps practices, CI/CD pipelines, cloud deployments, performance optimization, and engineering excellence initiatives
To ensure you’re set up for success, you will bring the following skillset & experience:
- 6–12 years of experience in enterprise software development
- Strong hands-on experience with Java, Spring Boot, and Python
- Experience designing and developing REST APIs, Microservices, distributed systems, and cloud-native applications.
- Hands-on experience building AI/ML, Generative AI, and LLM-powered enterprise applications
- Experience with LangChain, LangGraph, LangSmith, Model Context Protocol (MCP), AI Agents, Retrieval-Augmented Generation (RAG), embeddings, vector databases, and prompt engineering.
- Experience with PostgreSQL, Elasticsearch/OpenSearch, Docker, Kubernetes, CI/CD, and one or more public cloud platforms (AWS, GCP, or OCI).
- Strong analytical, problem-solving, communication, and software engineering skills.
- Experience with AI evaluation, guardrails, observability, and prompt engineering.
- Experience deploying LLM applications in production, including cost optimization, latency optimization, and AI safety.
Whilst these are nice to have, our team can help you develop in the following skills:
- Experience with BMC Helix, HelixGPT, Helix ITSM, Helix Innovation Suite, or Business Workflows
- Experience working with OpenAI, Anthropic Claude, Google Gemini, Mistral AI, Hugging Face, or similar foundation models
- Experience with observability platforms including OpenTelemetry, Prometheus, Grafana, or Dynatrace.
- Experience mentoring engineers, driving technical design, architecture discussions, and engineering best practices.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for
impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in
trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification,
apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(
Returnship@BMC )
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Click on Apply to know more.
