Website:
scoutit.in
Job details:
We're looking for
Product Analysts!
Responsibilities
- Provides preliminary troubleshooting and rectifies issues.
- Assigns priorities on customer issues and routes the cases to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself.
- Documents customer contact activity and maintains accurate data on Support Portal.
- Resolves most frequently asked questions via Support Portal, phone, email, and chat with the help of the Knowledge Center.
- Walks customers through the online Knowledge Center available on the support portal.
- Works with allied department of Sales, Services and Development to pass related requests to them.
- Takes incoming cases/emails and processes them in our support system.
- Takes incoming calls for other products as required.
Qualifications
- Engineering graduates (BTech/BE in any stream), Bachelor of Science, or Computer Applications graduates.
- Graduates with a bachelor s degree in hospitality management or a Postgraduate degree in Travel and Hospitality.
- Excellent command of the English language with minimal influence from mother tongue or regional language nuances.
- Strong verbal and written communication skills, essential for interacting with global customers and analysts.
- Demonstrated critical thinking and problem-solving abilities.
- Proven teamwork skills and a collaborative attitude.
Preferred Qualifications
- BHM graduates are preferred, especially those with experience in Front Office and Property Management Software.
- Candidates with a Software/IT or Hospitality domain background will have an added advantage.
- Engineering, Computer Science, or IT graduates with proficiency in SQL and Databases are preferred.
Skills & Competencies
- Ability to apply product, technical, and functional knowledge to arrive at effective and quick solutions.
- Customer-oriented mindset with keen attention to detail.
- Capability to adapt to different working styles in a team environment.
- Passionate about individual, team, and organizational success.
- Ability to build and maintain smooth working relationships across departments.
- Adaptability to new technology and awareness of industry best practices.
- Self-driven with a learning mindset to enhance technical knowledge and skills.
- Good data entry skills (Typing speed: 30-40 words per minute).
- General computer skills, including Microsoft Office and operating systems knowledge (a plus).
(
*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: software,it,customer
Click on Apply to know more.