- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Azure
- Bash
- communication skills
- data warehouse
- Databricks
- Kibana
- Linux
- Remedy
- Shell Scripting
- Snowflake
- SQL
- technical support
- ticketing
- TWS
- Unix
- ServiceNow
About the role
Prodapt
Website:
prodapt.com
Job details:
Overview
Job Description:
- 2-5 years of experience in Production Operations, particularly in managing production environments
- Proficient in using ticketing tools such as ServiceNow, AOTS, BMC Remedy etc.
- Effective soft skills & communication skills, including verbal, non-verbal, written
- Provide technical support to all stakeholders, T1 & T2 Teams.
- Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
- Assist end users, T2 team, and development team with advance troubleshooting for reported issues.
- Experience with monitoring tools and platforms like Kibana and ADX
- Hands-on experience with scripting languages such as Bash and Shell
- Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
- Capable of working in a fast-paced, dynamic environment
- Should possess experience in managing production deployments.
- Should be capable of resolving code and SQL-related issues, and implementing enhancements as needed.
Roles and Responsibilities:
- Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
- Resolve technical problems promptly to meet SLA requirements.
- Deliver 24×7 operational support for all production activities, including holidays and weekends
- Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of all production-related issues
- Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
- Serve as the primary point of contact for the data warehouse production ecosystem
- Enhance quality through value-added initiatives, automation, and optimization
- Capable of leading the outage calls and engaging all relevant teams
Key Competencies And Skills
- Azure Fundamentals, IBM TWS, Snowflake Basics, Databricks, SQL, Linux, Unix, and Shell Scripting, development Skills.
Education and Qualifications:
- Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.
Responsibilities
Job Description:
- 2-5 years of experience in Production Operations, particularly in managing production environments
- Proficient in using ticketing tools such as ServiceNow, AOTS, BMC Remedy etc.
- Effective soft skills & communication skills, including verbal, non-verbal, written
- Provide technical support to all stakeholders, T1 & T2 Teams.
- Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
- Assist end users, T2 team, and development team with advance troubleshooting for reported issues.
- Experience with monitoring tools and platforms like Kibana and ADX
- Hands-on experience with scripting languages such as Bash and Shell
- Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
- Capable of working in a fast-paced, dynamic environment
- Should possess experience in managing production deployments.
- Should be capable of resolving code and SQL-related issues, and implementing enhancements as needed.
Roles and Responsibilities:
- Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
- Resolve technical problems promptly to meet SLA requirements.
- Deliver 24×7 operational support for all production activities, including holidays and weekends
- Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of all production-related issues
- Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
- Serve as the primary point of contact for the data warehouse production ecosystem
- Enhance quality through value-added initiatives, automation, and optimization
- Capable of leading the outage calls and engaging all relevant teams
Requirements
Job Description:
- 2-5 years of experience in Production Operations, particularly in managing production environments
- Proficient in using ticketing tools such as ServiceNow, AOTS, BMC Remedy etc.
- Effective soft skills & communication skills, including verbal, non-verbal, written
- Provide technical support to all stakeholders, T1 & T2 Teams.
- Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
- Assist end users, T2 team, and development team with advance troubleshooting for reported issues.
- Experience with monitoring tools and platforms like Kibana and ADX
- Hands-on experience with scripting languages such as Bash and Shell
- Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
- Capable of working in a fast-paced, dynamic environment
- Should possess experience in managing production deployments.
- Should be capable of resolving code and SQL-related issues, and implementing enhancements as needed.
Roles and Responsibilities:
- Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
- Resolve technical problems promptly to meet SLA requirements.
- Deliver 24×7 operational support for all production activities, including holidays and weekends
- Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of all production-related issues
- Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
- Serve as the primary point of contact for the data warehouse production ecosystem
- Enhance quality through value-added initiatives, automation, and optimization
- Capable of leading the outage calls and engaging all relevant teams
Key Competencies And Skills
- Azure Fundamentals, IBM TWS, Snowflake Basics, Databricks, SQL, Linux, Unix, and Shell Scripting, development Skills.
Education and Qualifications:
- Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.
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