Randstad Enterprise
Website:
randstadenterprise.com
Job details:
As the Services Procurement (SOW Management) SOW Coordinating Specialist you will:
● Conduct SOW record creation with the VMS and accurately maintain records as
instructed by RE program management.
● Understand SOW VMS functionality and dependencies, enabling navigational support
for client users.
● Monitor SOW requisition activity, check accuracy, and provide updates to client users
through use of VMS technology.
● Support client end users with SOW request entry, creating the request on behalf of
the user, as necessary.
● View VMS pending workflow items, alert owners of needed actions, and provide
system user navigation instructions, if required.
● Confirm suppliers successfully record their personnel on-boarding, engagement
status, time entry, and off-boarding activities. You will guide the suppliers through
the process, should training needs arise.
● Contact various internal and external department staff regarding inquiries on the
following items: SOW requests, SOWs, purchase orders, cost centers, personnel
badging systems, client credits, adherence to rate cards, billing and/or payment
issues.
● Assist with system record and policy compliance audits; escalate in written and
verbal form to managers and client stakeholders.
● Maintain and continuously increase knowledge of supported software solutions
(internal and external)
● Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and
professional responses.
● Recognize and gather relevant information on customer issues / scenarios requiring
corrective action and escalate such issues according to standard escalation process.
● Resolve customer issues using analysis and situational responses, adhering to
program policies and procedures.
● Maintain thorough and accurate documentation on any end user interactions (to
include entry within the program case ticketing system if applicable).
● Work to meet all program related SLA’s and team targets (internal standards and
contractual) and suggest improvement ideas to program leadership and the Global
Services Procurement Practice.
● Assist with peer training in the standards and practices of the assigned client
program.
● Create and provide standard program and adhoc reporting requests, if and as
needed.
● Participate in special projects and perform other duties as assigned.
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