Procore Customer Support Manager

We're looking for a Customer Support Manager to join Procore's Solution on Demand organization In this role, you will promote a high-performance and customer-focused culture while helping to build a team of top-tier Customer Support Representatives. You will collaborate with other members of our global Support Management team to ensure client success and enhance employee satisfaction. This is a fantastic opportunity to lead a multilingual team and contribute to the long-term success of our EMEA customer base This is a hybrid position with on-site requirements at our Dublin office This position will report to the Senior Manager, Customer Support in Ireland. We're looking for a candidate to join us immediately! Led a high-performing team of 10-15 Customer Support Representatives to deliver excellent customer experience and issue resolutions to Procore's customers over email and live chat Foster a high-performing culture by conducting quality coaching, leading by example, and holding your team accountable to our Key Performance Indicators (KPIs) Elevate Productivity by researching and driving process improvements to increase team efficiencies and effectiveness Analyze customer data to make informed decisions regarding team changes, shift scheduling, and staffing Promote smart growth by collaborating across all levels of Procore to establish best practices and drive improvements that enhance customer success and support Procore's evolution as a regional market leader Empower your team members to take control of their careers by helping them develop and progress toward their professional goals Stay informed about process and product changes, Procore's strategy, industry trends, and best practices to support your team effectively Enhance employee satisfaction by cultivating a sense of belonging within the organization and local teams

Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore's offerings are an attractive prospect for those operating in the industry. Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved. With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.