Website:
eclipticinsight.com
Job details:
Job Description – Process Trainer (Walmart Seller Support)
Designation: Process Trainer
Location: Pune
Industry: International BPO
Process: Walmart Seller Support
Work Mode: Work From Office
Working Days: 5.5 Days a Week
Shift: Rotational Night Shifts (International Process)
CTC: Up to ₹7 LPA
Job Summary
We are seeking a highly motivated and experienced Process Trainer to join our Walmart Seller Support team. The ideal candidate will have proven experience as an on-paper Process Trainer within an International BPO environment, preferably supporting E-commerce/Seller Support. The candidate will be responsible for designing, delivering, and evaluating training programs to ensure employees achieve operational excellence and consistently meet client expectations.
Key Responsibilities
- Deliver New Hire Training (NHT), induction programs, refresher training, and process update sessions.
- Facilitate engaging classroom, virtual, and on-the-job training programs.
- Develop, maintain, and update training content, SOPs, process documentation, and learning materials.
- Conduct knowledge assessments, certifications, and training evaluations.
- Identify knowledge and performance gaps and implement effective coaching plans.
- Provide ongoing floor support and performance coaching to improve employee productivity and quality.
- Collaborate with Operations, Quality, and Client stakeholders to address business and training requirements.
- Monitor and analyze training effectiveness through reports, scorecards, and performance metrics.
- Ensure adherence to client guidelines, process compliance, and quality standards.
- Drive continuous learning initiatives to enhance employee capability and business performance.
Candidate Profile
- 2–4 years of experience as an on-paper Process Trainer in an International BPO.
- Mandatory experience in International E-commerce/Seller Support.
- Strong experience in conducting New Hire Training (NHT), refresher training, nesting support, and process coaching.
- Excellent presentation, facilitation, and coaching skills.
- Strong verbal and written communication skills with the ability to engage diverse audiences.
- Good analytical skills with experience measuring training effectiveness and performance trends.
- Proficient in Microsoft Excel, PowerPoint, and other training tools.
- Strong stakeholder management and interpersonal skills.
Mandatory Hiring Criteria
- Official experience as a Process Trainer (on paper) is mandatory.
- International BPO experience is mandatory.
- Hands-on experience in E-commerce/Seller Support processes is mandatory.
- Candidate must currently reside in Pune.
- Comfortable working from the office in rotational night shifts.
- Immediate joiners will be preferred.
Key Performance Indicators (KPIs)
- New Hire Training completion and throughput
- Certification and assessment scores
- Knowledge retention and training effectiveness
- Nesting performance
- Quality improvement
- Productivity enhancement
- Employee readiness and performance metrics
Compensation & Benefits
- CTC up to ₹7 LPA
- Performance-based incentives
- Provident Fund (PF)
- Employee State Insurance (ESIC)
- Gratuity benefits
- Medical insurance
- Paid leaves and statutory holidays
- Both-side cab facility (within designated hiring zones)
- Learning & Development programs
- Employee Rewards & Recognition
- Excellent career growth opportunities
Contact Details: 8796033115 (Palak), 8796033116 (Rohit)
hr@eclipticinsight.com
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