- Location
- Indore, Madhya Pradesh, India
- Job type
- Full-time
Required skills
- banking
- compliance
- CRM
- customer service
- service delivery
- ticketing
About the role
Website:
tp.com
Job details:
- Develop and implement training modules for Banking and Fraud processes.
- Facilitate onboarding and continuous learning for customer service representatives.
- Ensure alignment with service quality standards, compliance guidelines, and company policies.
- Monitor training effectiveness and drive improvements based on feedback and performance metrics.
- Support process documentation and updates in collaboration with operations and quality teams.
Scope of Work:
- Training Content Development: Create SOPs, role-play scenarios, e-learning modules, and quick reference guides.
- System Training: Provide hands-on training on CRM, ticketing, and communication platforms.
- Quality Alignment: Work with QA teams to address common errors and improve service delivery.
- Performance Coaching: Offer targeted coaching to improve individual and team performance.
Click on Apply to know more.
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