Startek
Website:
startek.com
Job details:
Company Description
Startek® is a global leader in customer experience (CX) management, providing cutting-edge omnichannel CX, digital transformation, and enterprise tech services for top brands, including Fortune 500 companies and growing startups. Operating across 13 countries with a team of 40,000 CX experts, Startek offers both in-center and work-from-home solutions. Powered by the innovative Startek Cloud platform with AI capabilities, the company ensures seamless service delivery, business continuity, and agility. At Startek, empathy drives the design of human-centric experiences that build meaningful, long-term customer relationships. For more information, visit www.startek.com.
Role Description
The Process Trainer will be responsible for designing, delivering, and evaluating training programs to ensure a skilled and knowledgeable workforce. This includes facilitating new hire training, conducting Training Needs Analysis (TNA), and creating engaging and effective training materials. The trainer will monitor performance, provide coaching, and ensure consistent adherence to organizational standards. This is a full-time, on-site role based in Hyderabad.
Qualifications
- Strong Training Needs Analysis and New Hire Training expertise for assessing and addressing skill gaps.
- Excellent Presentation and Communication Skills for effectively delivering training content and engaging diverse audiences.
- Robust Analytical Skills for assessing training effectiveness and solving challenges.
- Ability to work collaboratively within a team and adapt to a fast-paced, dynamic environment.
- Prior experience as a trainer in a CX or BPO environment is an advantage.
- Proficiency with MS Office Suite and experience using learning management systems (LMS) is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience preferred.
Language:Kannada
Work Mode:Office
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