Website:
idfcfirst.bank.in
Job details:
Job Requirements
About the Role
The Process Lead – Retail Operations RCC Recon plays a pivotal role in managing and enhancing daily reconciliation, compliance monitoring, and control processes within the Recon, Compliance & Controls function. This role involves overseeing operational activities, optimizing processes, and ensuring adherence to regulatory and internal standards. The incumbent will also lead a sub-unit, contribute to audits, and act as a subject matter expert in their domain.
Key Responsibilities
Primary Responsibilities
- Oversee and manage operational activities including reconciliations, process controls, transaction processing, account management, and customer service operations.
- Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
- Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization.
- Manage internal and external audits and regulatory data delivery across verticals.
- Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience.
- Maintain and update Standard Operating Procedures (SOPs) across sub-units.
- Liaise with departments such as Risk, Compliance, and IT to ensure operational alignment and seamless service delivery.
- Act as a subject matter expert for the managed area.
- Prepare and present reports on operational performance, risk, and process improvements to senior management.
- Manage vendor relationships for outsourced services, ensuring adherence to SLAs and quality standards.
- Contribute individually to managing complex processes and digital initiatives.
Secondary Responsibilities
- Collaborate with Product, Compliance, other bank stakeholders, and external partners.
- Handle regulatory, internal, and risk audits.
- Act as the second-level escalation point for the sub-unit.
Managerial and Leadership Responsibilities
- Train and mentor team members to build operational capability.
- Conduct regular monitoring and provide constructive feedback to the team.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
- Post-graduation: Postgraduate in any discipline from a recognized institution.
Experience
- Minimum 4 years of relevant experience in banking operations, reconciliation, compliance, or related functions.
Skills and Attributes
- Strong leadership and team management capabilities.
- In-depth understanding of banking operations and compliance frameworks.
- Excellent analytical and problem-solving skills.
- Effective communication and stakeholder management.
- Ability to drive process improvements and manage audits.
- Proficiency in managing vendor relationships and digital initiatives.
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