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Company Description MarQ BPO Solutions is a specialist outsourcing company headquartered in Dubai, UAE, with state-of-the-art call center facilities in India and Egypt. The organization is powered by a multi-cultural, multi-ethnic workforce trained to handle diverse projects of varying scale and complexity. MarQ BPO Solutions serves a global clientele across industries such as automobile, telecom, e-commerce, customer care, back office, AI/ML, and subtitling. With strong expertise in sales outsourcing and in-house lead generation, the company focuses on consistently improving results for every project. Team members join an environment dedicated to high performance, growth, and collaborative success.
Role Description The Process Executive role is a full-time, on-site position based in Kochi. The Process Executive will handle inbound and outbound customer interactions, process inquiries, and ensure accurate data entry and documentation in line with client requirements. Daily tasks include resolving customer issues, following standard operating procedures, and coordinating with internal teams to maintain service quality and adherence to performance targets. The role involves monitoring process performance, identifying areas for improvement, and supporting team members to achieve operational efficiency. The Process Executive is expected to maintain professionalism in all interactions and contribute to a positive, customer-centric work culture.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and resolve issues effectively.
- Candidates should possess excellent Communication skills to interact clearly and professionally with customers and team members.
- Candidates should possess solid Analytical Skills to interpret data, identify trends, and recommend process improvements.
- Candidates should possess a focus on Customer Satisfaction to ensure high-quality service delivery and positive customer experiences.
- Relevant experience in BPO, call center, or customer-facing roles is preferred.
- Ability to work in a fast-paced environment, meet targets, and follow structured processes.
- Proficiency in basic computer applications and data entry; familiarity with CRM or call center tools is an advantage.
- Proficency in English and Hindi Is Required.
- UAE - Process
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