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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following:
Hyderabad, Telangana, India; Gurugram, Haryana, India.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in program or project management, or managing cross-functional or cross-team projects.
- 8 years of experience in process engineering, business transformation, Artificial Intelligence (AI)/automation strategy, or a related operational field.
- Experience in end-to-end workflow re-engineering, including the use of service blueprints and process mapping to manage organizational change.
Preferred Qualifications
- Experience with leveraging quantitative and qualitative analysis to diagnose systemic issues, perform root cause analysis, and identify fundamental process transformations.
- Experience with architecting end-to-end process models, including process maps, customer journey maps, and service blueprints to re-imagine workflows.
- Experience with applying emerging technologies, such as AI and automation to build user-centric workflows.
- Ability to execute a portfolio of transformation projects, navigate ambiguity from conception through implementation.
- Excellent stakeholder management skills, with the ability to secure buy-in and drive organizational alignment across priorities.
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