Website:
roadzen.ai
Job details:
We are hiring!!
This is regarding a job opportunity with us, please find below a brief synopsis
We are looking for a Process Coordinator- Customer Care Executive, that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
· Manage inbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our database in a comprehensible way
Requirements and skills
· Previous experience in a customer support role
· Strong phone and verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
Click on Apply to know more.