Crystal Group
Website:
crystalgroup.in
Job details:
Company Description Crystal Group is a long-established provider of end-to-end cold chain solutions, serving brands across India for over 60 years. The company specializes in technologically advanced, temperature-controlled reefer containers and warehousing solutions. With key facilities in Kolkata. Crystal Group supports pan-India distribution for perishable goods. The organization focuses on reliability, product freshness, and operational excellence throughout the cold chain. Team members join a stable, growth-oriented company committed to innovation in logistics and temperature-controlled storage.
Role Description
Position: Process Coordinator
Role Summary:
The Process Coordinator is responsible for monitoring, coordinating, and improving
operational processes to ensure smooth workflow, timely execution, compliance, and process
efficiency across departments.
Key Responsibilities:
Coordinate daily operational activities and ensure adherence to established processes
and SOPs.
Monitor process performance and identify areas for improvement.
Track and follow up on pending tasks, escalations, and action items.
Prepare and maintain MIS reports, process documentation, and operational records.
Coordinate with cross-functional teams to ensure seamless workflow and timely
completion of activities.
Support process audits, compliance checks, and quality standards.
Analyze operational data and provide insights to improve productivity and efficiency.
Ensure accurate documentation and maintenance of process-related records.
Assist in implementing process improvements and automation initiatives.
Communicate process updates and performance metrics to stakeholders.
Required Skills:
Strong coordination and communication skills.
Proficiency in MS Excel, PowerPoint, and AI tools.
Analytical and problem-solving abilities.
Knowledge of process documentation and SOP management.
Ability to manage multiple tasks and meet deadlines.
Attention to detail and organizational skills.
Preferred Qualifications:
Bachelors degree in Business Administration, Operations, Commerce, or related
field.
5 - 8 years of experience in process coordination, operations, administration, or MIS
reporting.
Location - Kolkata
Work Mode - Work From Office
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