Process Associate - R01563888
Brillio
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Six Sigma
- Citrix
- communication skills
- compliance
- customer service
- hybrid cloud
- JBoss
- Linux
- Outlook
- SAP
- server administration
- service desk
- ticketing
- Unix
- VMware
- Zendesk
- SharePoint
- ServiceNow
About the role
Brillio
Website:
brillio.com
Job details:
Process Associate
Primary Skills
- Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk
Specialization
- Systems Engineering: Engineer, Systems & Storage
Job requirements
- Key Responsibilities:
- Manage customer orders through SAP and ensure accurate and timely processing.
- Handle customer queries and issues via email, chat, and ticketing tools—no voice support required.
- Monitor order status and proactively communicate updates to internal teams and customers.
- Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve order-related issues.
- Maintain accurate customer and order data in SAP and other systems.
- Investigate and resolve discrepancies in orders, pricing, and delivery schedules.
- Generate and analyze reports related to order fulfillment, backlog, and customer satisfaction.
- Document standard operating procedures (SOPs) and contribute to process improvements.
- Support internal audits and compliance requirements related to order management. ________________________________________ Required Qualifications:
- Bachelor’s degree in Business, Commerce, Supply Chain, or related field.
- 3-5 years (Sr. Associate) of experience in Order Management or Customer Service roles.
- Proficiency in SAP SD module and familiarity with order-to-cash processes.
- Strong written communication skills and attention to detail.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Ability to multitask and prioritize in a fast-paced, high-volume environment.
- Proficient in MS Office (Excel, Outlook, Word). ________________________________________ Preferred Qualifications:
- SAP SD certification or relevant training.
- Experience in shared services or global business services (GBS) environments.
- Knowledge of EDI processes and customer self-service portals.
- Familiarity with Lean or Six Sigma methodologies.
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