The Einfach Group
Website:
einfachgroup.com
Job details:
Company Description
The Einfach Group (TEG) specializes in streamlining business operations by aligning with organizations' growth objectives. Leveraging expertise in outsourcing, innovative digital tools, advanced technologies, and creative strategies, TEG empowers business transformation. By simplifying processes, the company enables businesses to scale and achieve operational efficiency.
Role Description
We are seeking a full-time Process Associate/Sr Process Associate/Team Leader to join our team in Bengaluru. This is an on-site position supporting operational processes that drive business efficiency. Key responsibilities include
Title / Curatives Mailbox Management
- Manage and respond to lender/client emails related to:
- Title Review
- Title Commitment
- Title Clearance
- Curative Conditions
- Payoffs
- Vesting Issues
- Liens & Judgments
- HOA/Tax/Utility-related title requirements
- Other pre-closing title-related queries
- Coordinate with internal teams and clients for resolution of outstanding conditions
- Ensure timely updates and professional communication with clients
- Maintain SLA adherence and proper email tracking/documentation
- Escalate critical issues or aging items appropriately
- Support pipeline management and follow-up activities
Eligibility Requirements – Title / Curatives Mailbox
- Minimum 1 year of experience in US Mortgage Title Operations
- Mandatory experience in:
- Title Clearance
- Curative Review/Resolution
- Pre-Closing Title Processes
- Good understanding of title commitments, exceptions, and curative requirements
- Strong written and verbal communication skills
Closing / Post-Closing Mailbox Management
Key Responsibilities
- Manage lender/client communications related to:
- Closing Coordination
- Closing Packages
- Funding Queries
- Signed Documents
- Post-Closing Conditions
- Trailing Documents
- Recording Updates
- Final Title Policies
- Shipping & Delivery Status
- Other closing/post-closing related requests
- Coordinate with internal and client closing and post-closing teams for timely resolution
- Ensure accurate and professional responses to client queries
- Monitor aging emails and maintain SLA compliance
- Escalate priority or high-risk issues as needed
- Maintain proper tracking and documentation of all communications
Eligibility Requirements – Closing Mailbox
- Minimum 1 year of experience in US Mortgage Closing and/or Post-Closing Operations
- Mandatory experience in:
- Closing Coordination
- Post-Closing Review
- Trailing Documents/Final Docs Handling
- Good understanding of closing timelines and lender expectations
- Strong written and verbal communication skills
Required Skills (Applicable for Both Roles)
- Excellent email etiquette and professional communication
- Strong attention to detail and multitasking ability
- Ability to work in a fast-paced environment with strict timelines
- Good analytical and problem-solving skills
- Proficiency in MS Excel and Outlook
- Ability to manage multiple priorities efficiently
- Team player with a proactive approach
Click on Apply to know more.