IGT Solutions
Website:
igtsolutions.com
Job details:
Location: Manyata Tech Park
Role : Process Associate / Customer Support Executive
Key Responsibilities
- Handle customer queries through calls.
- Understand customer concerns and provide accurate and timely solutions.
- Assist customers with bookings, cancellations, changes, payments and other service-related queries, depending on the process.
- Resolve customer issues while maintaining a high level of professionalism.
- Follow company policies, processes and quality standards.
- Maintain accurate customer records and update information as required.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined quality, productivity and customer satisfaction targets.
- Ensure a positive customer experience during every interaction.
Eligibility
- Freshers and experienced candidates can apply.
- Minimum qualification: 12th Pass / Graduate.
- Good verbal and written communication skills.
- Comfortable working in rotational shifts.
- Basic computer knowledge.
- Customer-focused and willing to work in a target-driven environment
Click on Apply to know more.