Ecorgy Solutions
Website:
ecorgysolutions.com
Job details:
Company Description Ecorgy Solutions, founded in 2011, is a Business Process Outsourcing (BPO) company specializing in support services for the home health care sector. The organization provides 24/7 technical and operational support to global partners, focusing on accuracy and precision. Ecorgy Solutions uses advanced tools for coding and assessment, maintains detailed clinical charts and records, and ensures timely payments to streamline the medical billing process. The company aims to create a reliable support system for hassle-free home health care services, delivered by a multi-specialized team committed to high standards of work. Its identity is built on cost-effective, high-quality services for clients in the healthcare domain.
Role Description The Process Associate is a full-time remote role responsible for supporting day-to-day operations in the home health care and medical billing processes. This role involves updating and maintaining clinical records, processing billing information, and verifying data for accuracy and completeness. The Process Associate will handle customer and client queries, coordinate with internal teams, and follow established workflows to ensure timely payments and smooth process execution. The role includes analyzing data, identifying inconsistencies, and escalating issues when required, while adhering to quality standards and compliance guidelines. The Process Associate is expected to meet performance metrics, follow documented procedures, and contribute to continuous process improvement.
Qualifications
- Candidates should possess strong Analytical Skills to review data, identify discrepancies, and support decision-making.
- Candidates should possess Customer Service skills to handle client inquiries, resolve issues professionally, and maintain positive relationships.
- Candidates should possess effective Communication skills to interact clearly with clients and internal teams through written and verbal channels.
- Candidates should possess basic Finance knowledge to understand billing, payments, and related healthcare financial processes.
- Candidates should possess familiarity with Business Process Outsourcing (BPO) environments, including process adherence, performance metrics, and service-level expectations.
- Additional qualifications such as attention to detail, proficiency with common office and billing software, and ability to work independently in a remote setting are beneficial.
- Prior experience in healthcare processes, medical billing, or home health care support is an advantage, as is a relevant diploma or degree in business, commerce, healthcare administration, or a related field.
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