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Job Overview
IBM Process Associate Recruitment 2026
IBM is hiring freshers for the role of
Process Associate – Order Management (Health Care – Voice) in Gurgaon, Haryana. Candidates with strong communication skills and interest in healthcare operations and customer support can apply for this opportunity.
Job Details
Category Details Company Name IBM India Private Limited Job Role Process Associate – Order Management Department Health Care – Voice Process Job Location Gurgaon, Haryana Job Type Full Time Work Mode Onsite Experience Required 0 – 1 Year Qualification Bachelor’s Degree Salary Package ₹3 LPA – ₹5 LPA (Expected) Shift Rotational Employment Type Regular
About The Role
The Process Associate role at IBM involves handling healthcare-related order management operations through calls and email support. Candidates will work with IBM Consulting teams to manage customer queries, coordinate order activities, and ensure service-level agreements are maintained.
This role is suitable for freshers looking to start their careers in healthcare operations, customer support, and business process management.
Key Responsibilities
- Handle healthcare order management activities
- Resolve customer queries through calls and emails
- Maintain SLA timelines and process accuracy
- Coordinate with teams for smooth operations
- Identify issues and suggest suitable solutions
- Work effectively in rotational shifts
Required Skills
- Communication Skills
- Customer Support
- MS Office
- Problem Solving
- Email Handling
- Healthcare Process Knowledge
Eligibility Criteria
- Bachelor’s degree required
- Freshers and candidates with up to 1 year experience can apply
- Good verbal and written English communication skills
- Ability to work in rotational shifts
Why Join IBM?
- Work with a globally recognized technology company
- Learn healthcare and business operations processes
- Career growth and training opportunities
- Exposure to AI-powered business solutions
- Inclusive and collaborative work culture
Click on Apply to know more.