W3Global
Website:
w3global.com
Job details:
Key Responsibilities
- Design and deliver process-specific training programs.
- Conduct coaching sessions for recruiters based on quality audit findings.
- Conduct refresher, reinforcement, and upskilling sessions for existing employees.
- Coach employees on professional communication, process adherence, and effective work practices.
- Conduct mock sessions, assessments, and knowledge checks to measure training effectiveness.
- Identify knowledge gaps and address them through targeted training.
- Develop and maintain training presentations, guides, assessments, and e-learning content.
- Collaborate with operational and cross-functional teams to identify training requirements.
- Review and enhance training content based on process changes and employee feedback.
Requirements
- Prior experience as a Process Trainer, Communication Training, Corporate Trainer, Facilitator, or Training Specialist.
- Mandatory experience in the recruitment/staffing industry.
- Understanding of quality concepts, as quality auditing is a key part of the role.
- Excellent verbal and written communication skills.
- Strong presentation and facilitation skills.
- Ability to explain processes in a simple, structured, and engaging manner.
- Strong organizational and time-management skills.
- Experience working with LMS/e-learning platforms and digital training tools.
- Ability to effectively train employees with varying levels of experience.
About W3Global
W3Global is a global staffing firm with over two decades of industry experience, providing workforce solutions across multiple industries. With a strong focus on staffing expertise, technology, and process excellence, W3Global operates across global markets.
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