Etech Global Services
Website:
etechgs.com
Job details:
Job Title: Process Analyst
Shifts: Rotational Night Shifts
Location: Vadodara, Gujarat
Job Summary:
We are looking for a proactive and detail-oriented professional for an outbound calling role in a US process. The candidate will be responsible for contacting customers to collect required information, ensure timely follow-ups, and maintain accurate records. The role requires excellent communication skills, persistence, and the ability to handle high-volume calling efficiently.
Key Responsibilities:
- Make high-volume outbound calls to US-based customers on a daily basis
- Engage with customers to request and follow up on required information
- Clearly explain requirements and guide customers through the process
- Ensure timely completion of tasks within defined TATs
- Maintain accurate records of interactions and updates in the system
- Handle customer queries professionally and provide appropriate resolutions
- Coordinate with internal teams for status updates and escalations
- Meet daily/weekly productivity and quality targets
Required Skills:
- Strong verbal communication skills with clear pronunciation.
- Ability to handle extensive outbound calling.
- Basic computer knowledge and typing skills.
- Good listening and probing skills.
- Ability to handle rejection and remain persistent.
- Strong time management and organizational skills.
Eligibility Criteria:
- Graduate / Undergraduate (as per company norms)
- Minimum 1+ year of experience in International or Domestic Customer Support is mandatory
- Prior experience in outbound calling will be an added advantage
- Comfortable working in night shifts (US shift)
Interested candidates can apply through the job post or share their updated resume at Kamal.Abhichandani@etechtexas.com.
Click on Apply to know more.