- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- key performance indicators
About the role
Tata Consultancy Services
Website:
tcs.com
Job details:
TCS hiring for Problem Management
Location: Bangalore
Experience: 4-6
Must have:
- Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
- Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
- Pro- actively identify operational issue and trends
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitor’s problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
- Creating and updating of Problem Records
- Organizing and chairing Problem Investigation and Problem Review Meetings
- Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
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