About the role
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<div class="trix-content"> <h1>Field Account Manager</h1>
<div>About Us<br><br>
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<div>Pro-Serv Facility Solutions / Pro-Serv Food Equipment is a rapidly growing commercial service company serving customers throughout the Carolinas in Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services.<br><br>
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<div>Our goal is simple — provide industry-leading service while building long-term relationships with our customers through professionalism, communication, accountability, and speed.<br><br>
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<div>We are currently seeking a Field Account Manager to serve as the physical face of Pro-Serv for our key account customers.<br><br>
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<div>Position Summary<br><br>
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<div>The Field Account Manager is responsible for building and maintaining relationships with existing customers through routine in-person visits, operational follow-up, quote follow-up, customer support, and business development.<br><br>
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<div>This role acts as the bridge between the customer and our internal operations team to ensure customer satisfaction, improve communication, close opportunities, and continue growing existing accounts.<br><br>
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<div>This is not a sit-behind-a-desk position. This role requires someone who is professional, organized, driven, and comfortable building relationships face-to-face.<br><br>
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<div>Responsibilities<br><br>
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<li>Visit key account customers regularly to maintain relationships and ensure customer satisfaction<br><br>
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<li>Follow up on open quotes and assist in closing sales opportunities<br><br>
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<li>Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions<br><br>
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<li>Assist customers with service concerns and help coordinate resolutions internally<br><br>
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<li>Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams<br><br>
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<li>Represent Pro-Serv professionally at customer locations<br><br>
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<li>Help identify customer needs and communicate them internally<br><br>
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<li>Review customer concerns, recurring issues, and opportunities for improvement<br><br>
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<li>Assist with customer retention and long-term relationship development<br><br>
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<li>Maintain detailed notes and communication updates within company systems<br><br>
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<li>Support growth initiatives across all Pro-Serv divisions<br><br>
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<div>Qualifications<br><br>
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<li>Strong communication and relationship-building skills<br><br>
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<li>Professional appearance and attitude<br><br>
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<li>Self-motivated and organized<br><br>
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<li>Ability to work independently and manage schedule efficiently<br><br>
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<li>Strong follow-up and customer service skills<br><br>
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<li>Sales or account management experience preferred<br><br>
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<li>Experience in commercial service industries is a plus<br><br>
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<li>Basic understanding of HVAC, Refrigeration, Cooking Equipment, or Facility Services preferred<br><br>
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<li>Valid driver’s license required<br><br>
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<div>Preferred Skills<br><br>
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<li>Outside sales experience<br><br>
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<li>Account management experience<br><br>
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<li>Commercial service industry knowledge<br><br>
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<li>CRM or field service software experience<br><br>
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<li>Ability to identify and close opportunities<br><br>
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<div>Benefits<br><br>
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<li>Competitive Pay<br><br>
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<li>Company Vehicle Allowance (if applicable)<br><br>
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<li>Company Phone & Tablet<br><br>
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<li>Career Growth Opportunities<br><br>
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<li>Strong Team Environment<br><br>
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<li>Ongoing Training & Development<br><br>
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<li>Opportunity to help build a rapidly growing company<br><br>
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<div>Why Join Pro-Serv?<br><br>
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<div>At Pro-Serv, we are building more than a service company. We are building a long-term brand focused on relationships, professionalism, accountability, and growth.<br><br>
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<div>We are looking for team members who want to grow, lead, and help build one of the strongest facility service companies in the Carolinas.<br><br>
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<div>If you are driven, relationship-focused, and want to be part of something growing fast — we want to talk to you.<br><br>
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<div>📧 <a href="mailto:service@proservfoodequipment.com">service@proservfoodequipment.com</a><br>📞 910-650-3721</div>
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<p>This is a remote position.</p>
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