About the role
At Prisma, we're redefining how developers work with databases. If you're fascinated by the cutting-edge data infrastructure powering companies like Twitter, Airbnb, and Facebook—but want the agility, ownership, and impact of a fast-moving startup—Prisma is the place for you.
Backed by top-tier Silicon Valley investors like Amplify Partners, Kleiner Perkins, and IVP, our small, distributed team is making advanced database technology accessible to developers everywhere. Our open-source tools are trusted by over 400,000 developers each month, with a thriving community on Discord and GitHub, where we've earned 41,000+ GitHub Stars.
At the heart of our commercial offerings is Prisma Postgres®, our flagship product designed to supercharge PostgreSQL with modern developer workflows, performance optimizations, and seamless scaling. Alongside it, Prisma Accelerate, Optimize and Studio, provide a world-class toolkit for building with data.
By combining the power of open-source with cutting-edge commercial solutions, we're shaping the future of databases—one developer at a time.
What does a Developer Support Engineer do at Prisma?
As a Developer Support Engineer, you will join the Developer Connections team to contribute to the following:
Solving technical problems for Prisma users across Prisma ORM and the Prisma Data Platform. This includes responding to inquiries and troubleshooting issues with data modeling, migrations, performance, and other common challenges. You'll provide support through various channels like GitHub, Discord, and other platforms, documenting solutions and reporting trends to help improve the product.
Sharing your knowledge by improving documentation, creating tutorials or examples, and writing helpful articles that enable Prisma users, contribute to the growth of the Prisma community and increase adoption for Prisma products.
Helping improve Prisma by sharing customer feedback and insights with our product and engineering teams, directly influencing the future of our products and helping developers build amazing applications.
Collaborating with engineers, product managers, and other teams on projects that help us build better products aligned with user and customer needs.
Streamline internal processes by developing and maintaining tools and solutions, or creating runbooks that enable swift, standardized issue identification and resolution.
