About the role
Technical Support: Diagnose and troubleshoot hardware, software, and network issues, including account setup and network issues, for both Windows and Mac OS environments.
Account & Access Management: Manage user accounts, permissions, and access controls across different applications.
Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.
Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.
Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).
SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.
Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.
Collaboration & Communication: Maintain effective communication with team members and stakeholders, offering excellent customer service.
About the company
Priority IDC Private Limited Technical Support: Diagnose and troubleshoot hardware, software, and network issues, including account setup and network
