TripFactory.com
Website:
tripfactory.com
Job details:
Advise the people who expect more.ORN.com is looking for accomplished sales professionals who know how to build trust with discerning, high-value customers.
You may come from travel, hospitality, luxury, wealth, premium retail, real estate, aviation, concierge, private banking, lifestyle services or another high-touch customer business.
What matters most is that you have personally handled HNI / UHNI / CXO / entrepreneur / premium family customers, understand how to sell through trust rather than pressure, and are comfortable owning significant customer relationships.
Being well travelled and having strong international destination exposure, especially Europe, is a major advantage.
Who we are looking forYou should ideally have:
- 5–10+ years of professional sales or relationship-management experience
- Strong experience handling HNI, UHNI, CXO, entrepreneur and premium family customers
- A proven record of converting high-value enquiries and building long-term customer relationships
- Experience selling complex, high-consideration products or services
- The maturity and confidence to advise demanding, well-informed customers
- Excellent spoken and written communication
- Strong commercial judgement and negotiation ability
- The ability to understand a customer deeply rather than simply respond to a request
- High ownership — from first conversation through decision and follow-up
- Comfort working with affluent customers who expect speed, judgement, discretion and attention to detail
Experience that will be especially valuableWe would particularly like to meet people from:
- Premium / luxury travel
- Hospitality and luxury hotels
- Private banking / wealth management
- Luxury automobiles
- Premium real estate
- Aviation
- Concierge and lifestyle services
- Luxury retail
- High-end membership businesses
- Other relationship-led businesses serving affluent customers
Travel-industry experience is preferred but not mandatory.
If you are well travelled, understand how premium customers travel, and can learn destinations quickly, we would still like to hear from you.
For candidates from travelExperience in roles such as:
- Branch Head
- Branch Lead
- Assistant Branch Head / Lead
- Sales Head
- Team Lead
- Senior Travel Consultant
- Relationship Manager
- Luxury Travel Advisor
at a recognised travel company will be highly relevant.
Experience selling Europe, long-haul, customised holidays and high-value international travel is a strong advantage.
What you will doYou will not simply process holiday enquiries.
You will become the customer's trusted travel advisor.
Understand how they like to travel. Know their family. Remember their preferences. Understand what matters to them — pace, comfort, hotels, experiences, privacy, food, convenience and value.
Recommend where they should go next.
Challenge an itinerary when you know there is a better way.
Help them compare options intelligently.
And take ownership of the relationship from the first conversation through the holiday and beyond.
You will have O R N's technology, AI, global destination teams, operating infrastructure and Europe travel network behind you.
But the relationship with the customer will be yours to build.
This role is probably not for you if...Your experience has primarily been:
- ticketing;
- back-office operations;
- purely transactional servicing;
- order-taking;
- low-value package sales;
- lead handling without ownership of the customer relationship.
We are looking for people who have sat across the table from demanding customers, earned their confidence, closed meaningful business and built relationships that last.
What success looks likeSuccess in this role is not measured only by the number of enquiries handled.
It is about:
- conversion;
- value of business generated;
- quality of customer relationships;
- repeat travel;
- referrals;
- customer trust;
- long-term ownership of a premium customer portfolio.
The O R N standardFor travellers who expect the best,
we need advisors who know how to deliver it.
If you have spent your career building relationships with premium customers, can sell with credibility and judgement, and want to work at a higher level in global travel, we would like to meet you.
O R N.com
Click on Apply to know more.
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