People Prime Worldwide
Website:
people-prime.com
Job details:
🚀 We’re Hiring: Principal Software Engineer (IT Support & Applications) | Bangalore
We are looking for experienced professionals to join our team as Principal Software Engineers with strong expertise in application support, ticket triage, and incident management.
📍 Location: Bangalore
💼 Experience: 8+ Years
⏳ Notice Period: Immediate Joiners Preferred
🔧 Key Responsibilitie
- sHandle trouble tickets: triage issues, gather details, and support user
- sWork with ticketing systems like ServiceNow, Jira Service Management, or Salesforc
- ePerform incident management, troubleshooting, and root cause analysi
- sCollaborate with developers for issue resolution and enhancement
- sCreate and maintain documentation, FAQs, and knowledge base article
- sSupport web-based applications, including authentication and user role
- sAnalyze logs, data flows, and system behavio
- rParticipate in testing, defect tracking, and quality assurance activitie
- sEnsure adherence to software quality standards and best practice
s
✅ Mandatory Skil
- lsTicket triage & ticketing syste
- msApplication/technical suppo
- rtIncident & issue manageme
- ntTroubleshooting & log analys
- isRoot cause analys
- isDocumentation & knowledge base manageme
- ntUnderstanding of authentication, roles & permissio
- nsStrong communication skil
ls
⭐ Good-to-Have Ski
- llsSoftware development lifecycle (SDLC) knowle
- dgeExperience with dev/test/prod environme
- ntsRelease & defect managem
- entLow-code or configuration-based platfo
- rmsCollaboration with product & development te
ams
🎯 What We’re Looking
- ForStrong problem-solving min
- dsetAbility to handle complex production is
- suesExperience working on high-impact proj
- ectsLeadership capability to guide junior team mem
bers
Click on Apply to know more.