Delivery Manager - Engineering

Delivery Manager – Automation CoE About Principal: understand who we are With more than 19,000 employees worldwide, Principal helps people and companies in Asia, Australia, Europe, Latin America, and North America build and protect their financial well-being. We have been doing this for 143 years. A FORTUNE 500 company, we are known for our innovative ideas and real-life solutions that help customers make financial progress, no matter their income or portfolio size. Principal Global Services (PGS) is the global business services (GBS) for Principal Financial Group with offices present in India and Philippines and 3000+ employees. For more information, visit www.principal.com Follow us on Xcorp (previously Twitter), Facebook, LinkedIn, and YouTube. Job Purpose: this section helps you understand the business and provides high level summary of the role As the Delivery Manager Automation CoE, this role is pivotal in managing automation (multiple technologies) delivery. This role will be responsible for working closely with the business units to identify opportunities, maintain consistent delivery of Projects and comply to company norms. It will also require prioritizing projects and build a steady book of work for the team. Implement and maintain Cost benefit Analysis consistently across Business Units assigned. This role reports into Head of PGS BPM and Automation and will be part of the overall PGS Transformation function. Essential Deliverables: the section helps understand the job ownership and accountability · Expertise in Robotic Process Automation (RPA) administration, encompassing the configuration, maintenance, and optimization of RPA tools and environments. · Architects, Designs, Implements, and maintains continuous build and deployment delivery mechanisms, leveraging innovative solutions and automation. · Demonstrates proven capability to proactively assess RPA performance, scalability and has ability to evaluate the impact and feasibility of the system changes and proposes the best solutions to implement. · Firsthand experience with RPA Solution design and development is necessary. · Proficient in network provisioning and administration of load balancers, firewalls, and implement security standards, efficient disaster recovery plan. · Experience in architecting Cloud first, API first, DevOps and Agile automation. · Demonstrates capabilities of RPA/Automation system upgrade practices and executions · Communicate and interact with all departments and operating groups to recommend process mapping / modelling and re-engineering solutions for optimizing business processes. · Drive efficiency, effectiveness, and productivity. Build strong mechanisms to track value derived from these initiatives for business and stakeholders, both qualitative and quantitative. · Ability to support business service delivery, manage escalations, and incident management. · Drive culture of high performance and inclusiveness, process improvement and transformation to drive value and optimization. · Significant people management and partnership capability, be able to lead and manage an aspiring team of highly skilled and tenured staff. · Build and foster an environment of transparency. Encourage experimentation, continuous learning among staff. Build talent and succession plans for key roles. Proactively advocates with the staff the value and power of our automation engineering qualities. Technical Skills: · Experience in RPA platforms like UiPath and Automation Anywhere. · Understanding of virtualization technologies (e.g., VMware, citrix) and different operating systems · Experience in any cloud orchestration (e.g., AWS, Azure, GCP) · Knowledge of database systems (e.g., SQL Server, Oracle) for managing data used in automation processes. · Scripting skills (e.g., PowerShell, Python) for automation and integration tasks. · Familiarity with programming languages (e.g., C#, Java, .net) as RPA tools support custom coding. Leadership at Principal As a leader at Principal, you are responsible for activating our strategy, meeting evolving customer needs, and creating an inclusive culture. Our Leadership Expectations are our guide to the standards expected from all our leaders. Our leaders need to be positive brand ambassadors of our core values and purpose. They need to understand our code of conduct and know the responsibility to comply. They stay respectful of diversity and differences and work towards building inclusive teams and partnerships. Qualifications-Certifications-Relevant Work Experience: Preferred educational background: Bachelor's/master's degree. Advanced studies/certifications in process improvement and automation. Strong understanding of technical landscape of intelligent automation and hands-on experience in managing development and stakeholder management. Handon experience on desk and process automation technologies including RPA software especially UiPath, Automation Anywhere, workflows, data analytics & visualization tools, is a must-have. Total years of industry experience: Minimum of 12 years+ professional experience, preferably with BFSI international GCCs or service providers. We seek a seasoned delivery manager who has led, built, and intelligent automation practices in global environments. Reporting Relationships This job reports to: PGS Head of BPM and Automation Direct Reports: Product owner, Tech leads and Coders (5-7) Flexibility Option and Base Location Principal offers modern hybrid working arrangements that allow all employees to adapt to changing work preferences. Flexibility Option for the role: Hybrid, 3 days in office Base Location: Pune, India Principal is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Principal is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Principal reserves the right to change this job description any time, and this job description is not intended to detail every requirement of the job. Other job requirements may be found, for example, in an individual's goals as determined by their leader.

With more than 19,000 employees worldwide, Principal helps people and companies in Asia, Australia, Europe, Latin America, and North America build and protect their financial well-being. We have been doing this for 143 years. A FORTUNE 500 company, we are known for our innovative ideas and real-life solutions that help customers make financial progress, no matter their income or portfolio size. Principal Global Services (PGS) is the global business services (GBS) for Principal Financial Group with offices present in India and Philippines and 3000+ employees.