Responsibilities
Essential Functions
Lists major actions performed in the job. Describes what occurs and the reason the action is taken. Provides
impact of each action by indicating percentage of time spent performing the functions. Regular and predictable
attendance is a required function of this position.
Description % of Time Spent
- Provide daily phone support to Principal Financial Network’s financial
professionals and clients related to brokerage accounts that hold a wide
array of securities. A team member handles their own case load and will
respond to questions and resolve problems relating to potential and existing
customer accounts, completed trades, money movement, compliance
regulations, available products, and industry information. A team member
also provides phone support related to broker dealer questions on direct
held accounts. Phone volumes will have seasonal variance, but a team
member can expect to handle approximately 40-50 calls per day. Provide
quality customer service by providing detailed, accurate, and timely
communications.
90%
- Provide system assistance and proactively educates financial professionals
and clients on software used to enter trades, view accounts, obtain
research, and manage portfolios. Encourage users to learn new functionality
and help them to submit orders through the system.
5%
- Perform other job-related duties and special projects as required including
responding to incoming emails from financial professionals and customers.
5
Qualifications
Qualifications
Describes the minimum education and experience, certifications, licenses, physical demands, working
conditions and skill sets needed to perform the job.
Provide prompt, courteous and excellent service at an acceptable cost to all customers; operate in an
ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of
Ethics, employee handbook, applicable compliance and operations policies and procedures, and other
policies of the company. Possess a high degree of integrity and actively cooperate and interact with all
entities of the Principal Financial Group.
- Bachelor’s degree in a business-related field or equivalent experience required
- Customer service, organizational and telephone skills required
- Must have excellent verbal/written communication skills, including telephone communication
Experience
- Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented and
able to maintain strict confidentiality guidelines
- Requires basic computer skills with the ability to efficiently navigate within numerous software and
web applications
- Must have ability to acquire strong knowledge of business unit products, processes, and systems
- Call center experience is preferred but not required
- May be required to work non-traditional hours to meet customer needs
- FINRA registrations (Series 6) required
