Inside Sales Representative

Department: Inside Sales

Reports To: Inside Sales Manager

POSITION SUMMARY

Sells and supports full line of products to assigned customers and explores new customer segments for expansion possibilities. Owns the relationship with assigned customer and assigned TM book of business. Prioritize solution selling to drive top-line growth.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times
• Enters warehouse and direct orders, RMAs and credit memos
• Handle inbound call/email flow with urgency
• Can effectively make outbound calls to core customers, house accounts and prospects to effectively message PrimeSource's value proposition
• Investigates and resolves customer problems with accuracy and urgency
• Makes decision on when/how to connect customer with other PrimeSource support resources (e.g., PS Direct, Product Sales Specialists, Territory Manager, etc.)
• Draws heavily on category manager knowledge and support to sell the full offering of products available through PSBP
• Conducts regular touch points with customers to both maintain current business and expand PrimeSource's share of wallet
• Interacts with customers through mobile methods (email, text, phone call, etc.) to maintain consistent connection
• Is organized & knowledgeable of current market conditions, campaigns and pricing
• Coordinates with other resources within PrimeSource as needed to better serve customers and territory managers
• Is able to create sales quotes including pricing, credit terms, discounts, service commitments, etc.to obtain orders or program business.