Catalog Associate

Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions Identify patterns emerging in the audits and contribute to process/program improvements Provide timely response to stakeholders on related tasks as per SOP and SLA Systematically escalate problems to the relevant owners/ teams according to predetermined process Maintain records of daytoday work by updating trackers or workflow tools Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks Understand performance metrics for driving business goals Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies

Pride Global is a minority-owned integrated human capital solutions & advisory firm headquartered in New York with operating companies throughout the United States, United Kingdom, Ireland, Netherlands, Canada, India, Brazil, Philippines, and Singapore. The Pride Global network of companies focuses on a diverse array of human resources solutions including managed services, vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor. Pride Global companies include the following: PrideOne, Russell Tobin, PrideBPO, PrideHealth, PrideNow, and Pride India.