Administrator Supervisor

Summary:

To succeed as the Medical Receptionist Supervisor, you must be focused on ensuring, attracting, and retaining top medical talent and streamlining office duties to maximize quality and efficiency while reducing costs. You should be analytical, knowledgeable, and organized with a proactive attitude and strong leadership skills.

Staff Department/Oversight: All medical staff and medical receptionist.

Interrelationship: Must always be able to multi-task and maintain professional conduct. Applicant must be detailed oriented, highly organized, and results driven.  Ability to deal effectively with a diversity of individuals at all organizational levels. Commitment to excellence and high standards.  Ability to work independently and as a member of various teams and committees.

Primary Job Responsibilities:

•    Supervising and overseeing day-to-day duties of the medical department for all offices.

•    Training, and evaluating medical employees, taking corrective action when necessary.

•    Enforcing and tracking company medical, policies, and procedures. As well and making sure employees are following the company’s policies and procedures.

•    Oversee and train new and existing medical and front desk staff.

•    Ensure that the daily task of the front desk is completed. 

•    Planning and scheduling training and supervision sessions for medical staff.

•    Collecting, organizing, and storing information using computers and filing systems.

•    Communicating daily with the Program Director, and Human Resources to provide updates about the medical department and front desk receptionists.

•    Acting as a liaison between Administrative, Medical, Billing, and QA staff members. 

•    Ensure medical shift schedules align with employee contracts and meet the requirements of the company budget.

•    Assist with all front desk responsibilities when on days with no medical staff.

•    Ensure coverage for all medical shifts, front desk shift and provide back-up coverage as needed.

•    Ensure that supplies are provided, and track supplies as needed.

•    Provide sick/vacation leave backup for patient services representative, medical records specialists, medical assistants, and other clinic support staff when there are no other resources available. 

•    Other duties as required for this role.

Job Skills:

•    Exceptional leadership and time, task, and resource management skills.

•    Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

•    Proficiency with computers, especially MS Office.

•    Ability to plan for and keep track of multiple projects and deadlines.

Education/Experience: 

•    Bachelor’s degree in business administration, management, or related field preferred not required.

•    Experience in related field, such as management, preferred.

Competencies:

•    Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

•    Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

•    Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. 

•    Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

•    Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

Preventive Measures is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon receipt of and passing all job-related clearances, background checks and regulated requirements as applicable and permissible by law.