Securden, Inc
Website:
securden.com
Job details:
Careers / Presales & Technical Support Engineer
Presales / Technical Support Engineer
Chennai
Full Time
We are looking to hire technically strong, customer-focused professionals for our customer support team to offer presales and post-sales technical assistance to customers.
Job Responsibilities Include:
- Understanding customer requirements.
- Providing product demos.
- Offering technical assistance.
- Troubleshooting issues.
- Helping customers in successful product implementation.
The ideal candidate for this profile
- Should offer support through email, phone calls, and web meetings. This requires good writing skills, besides excellent oral communication skills.
- Our customer base (B-2-B) is global. Should be willing to work in different shifts for different geographies.
- Should take complete ownership and be willing to ensure that the customer/prospect gets the needed assistance at the quickest possible time.
- 2-10 years of experience in technical support in B-2-B software product companies or companies that handle software product support. (Those having experience in other domains, kindly excuse).
- Should love working at a startup - enjoying the craziness and chaos! (This is very important).
Location: Chennai
If interested, send your profile to careers@securden.com.
We are looking to hire technically strong, customer-focused professionals for our customer support team to offer presales and post-sales technical assistance to customers.
Job Responsibilities Include:
- Understanding customer requirements.
- Providing product demos.
- Offering technical assistance.
- Troubleshooting issues.
- Helping customers in successful product implementation.
The ideal candidate for this profile
- Should offer support through email, phone calls, and web meetings. This requires good writing skills, besides excellent oral communication skills.
- Our customer base (B-2-B) is global. Should be willing to work in different shifts for different geographies.
- Should take complete ownership and be willing to ensure that the customer/prospect gets the needed assistance at the quickest possible time.
- 2-10 years of experience in technical support in B-2-B software product companies or companies that handle software product support. (Those having experience in other domains, kindly excuse).
- Should love working at a startup - enjoying the craziness and chaos! (This is very important).
Location: Chennai
If interested, send your profile to careers@securden.com.
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Contact Us
Securden, Inc.
140 E. Ridgewood Avenue, Suite 415, Paramus, New Jersey 07652
2810 N Church St, PMB 75693, Wilmington, Delaware 19802-4447
support@securden.com
+1 844 228 0327 (Toll Free) +44 203 868 6147
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