Bo International - Innovation Lab | Skin Care + Beauty Manufacturer
Website:
bointernational.net
Job details:
Pre-Sales & CRM Manager
Sales Operations · Salesforce · Lead Conversion
📍 Location: Gurgaon / Hybrid
🏢 Department: Sales Operations
📊 Reports To: CEO / Sales Head
⏳ Experience: 4–8 Years
💼 Industry: Cosmetics / B2B Manufacturing
🛠 Must-Have: Salesforce CRM (hands-on)
About Bo International
Bo International is a fast-growing cosmetic contract manufacturer based in Gurgaon, serving private label and white-label clients across India and international markets. We work with D2C brands, established FMCG companies, and international importers — helping them build world-class skincare, haircare, and personal care products at scale.
We are scaling aggressively, and this role sits at the heart of our revenue engine — ensuring no lead is wasted, every inquiry is followed up, and our pre-sales and sales teams are running at peak efficiency.
The Role
We are looking for a sharp, execution-obsessed Pre-Sales & CRM Manager to own our lead pipeline from inquiry to qualified handoff — and ensure our sales team is closing those leads effectively. You will manage our pre-sales team, enforce Salesforce discipline across the sales organisation, and be the single owner of lead conversion metrics.
This is not a strategic or advisory role. This is a roll-up-your-sleeves, data-driven execution role. If you love CRM hygiene, pipeline visibility, and coaching teams to convert better — this is your job.
What You Will Own
Pre-Sales Team Management
- Own the daily performance of the pre-sales (lead qualification) team — call logs, response times, qualification rate
- Set daily and weekly targets for each pre-sales executive; review against actuals every morning
- Ensure every inbound lead (Indiamart, website, WhatsApp, cold outreach) is contacted within 2 hours
- Build and enforce a qualification script so only serious, well-briefed leads reach the sales team
- Listen to calls and review chat transcripts regularly; give specific coaching feedback to the team
Salesforce CRM Ownership
- Own Salesforce as the single source of truth for all leads, opportunities, and follow-ups
- Audit Salesforce daily — ensure pre-sales and sales team update every interaction, status change, and next action on the same day
- Build and maintain dashboards that give leadership real-time visibility on pipeline health, lead stage, and conversion rates
- Define Salesforce workflows, fields, and stages; train team members who are not using it correctly
- Identify leads that have gone cold or missed follow-up; flag and revive them immediately
Sales Team Accountability
- Hold the sales (BD) team accountable for Salesforce updates post-handoff — every meeting, proposal, and status must be logged
- Track qualified-to-closure conversion rates by rep; identify patterns where leads are dropping off
- Run a weekly pipeline review meeting with pre-sales + sales together — flag stuck deals, escalate where needed
- Work closely with the sales head to ensure pre-sales quality matches what closers actually need
Reporting & Insights
- Produce a weekly lead conversion report for the CEO covering: leads received, qualified, progressed, closed, and lost with reasons
- Track lead source ROI — which channels (Indiamart, cold call, export outreach, referrals) produce the best conversion
- Maintain a lost-lead tracker and run monthly revival campaigns on unconverted but qualified opportunities
Must-Have Experience
- 4–8 years of experience in sales operations, inside sales management, or pre-sales management in a B2B environment
- Hands-on Salesforce CRM experience — you must be able to build reports, dashboards, and workflows yourself, not just use it casually
- Experience managing a team of 3–10 people in a targets-driven environment
- Strong understanding of a full B2B sales funnel: inquiry → qualification → proposal → negotiation → closure
- Background in manufacturing, cosmetics, FMCG, ingredients, or related industries is strongly preferred
- Demonstrated track record of improving lead conversion rates — bring numbers from your last role
Skills & Attributes We Are Looking For
- Data obsessed — you live in dashboards and are uncomfortable when numbers are not updated
- Process builder — you see gaps and immediately write SOPs to fix them
- Team coach, not just manager — you can identify why a pre-sales exec is underperforming and fix it
- Assertive communicator — you can push back on a salesperson who is not updating Salesforce, without drama
- Bias for speed — you understand that a lead not responded to in 2 hours is a lead that is half-lost
- Salesforce power user — dashboards, workflows, custom reports, lead assignment rules
Good to Have
- Experience with Indiamart, export lead platforms, or international B2B lead generation
- Prior experience working in a cosmetic, pharma, FMCG, or industrial B2B manufacturing company
- Exposure to setting up or improving a CRM from scratch (not just inheriting a working system)
- Knowledge of sampling-to-order funnels or project-based sales cycles
Why Join Bo International
🚀 High Growth Environment
Fast-scaling company with real ownership from Day 1
🎯 Direct CEO Exposure
Report to leadership with high visibility on impact
🌍 Diverse Client Base
Work with D2C brands, FMCG companies, and international importers
📈 Performance Culture
Meritocracy — results get recognised and rewarded
How to Apply
Send your CV to hr@bointernational.in with subject line:
"Application – Pre-Sales & CRM Manager"
Include: Current CTC · Expected CTC · Your lead conversion rate improvement from last role
Click on Apply to know more.