Website:
pranaishadesigns.com
Job details:
Company Overview
Pranaisha Designs is a furniture design and manufacturing company that specializes in high-quality, handcrafted products created by in-house designers. The team focuses on solving practical interior challenges while maintaining strong design aesthetics that blend contemporary styles with traditional craftsmanship. The brand is trusted by renowned architects and interior designers who rely on Pranaisha Designs for furniture and home products that meet high standards of quality and timely delivery. The company excels in deep customization, crafting bespoke sofas, beds, dining sets, and other pieces tailored to specific project needs, offering premium solutions for residential and commercial spaces.
Role Overview
Pranaisha Designs is looking for a confident and customer-focused Pre-Sales Associate to connect with prospective customers who have shown interest in our furniture products through advertisements, WhatsApp, social media or other enquiries.
The primary responsibility is to make warm calls to incoming leads, understand their furniture requirements, explain our products and offers, and qualify interested customers for the sales team.
Key Responsibilities
- Make prompt warm calls to leads received through Meta ads, WhatsApp, website enquiries and other channels.
- Understand each customer’s furniture needs, preferences, budget, location and purchase timeline.
- Explain product features, pricing, exchange offers and ongoing promotions clearly.
- Share relevant product photographs, catalogues and details through WhatsApp.
- Qualify leads based on their interest and likelihood of purchasing.
- Schedule showroom visits, product consultations or follow-up calls.
- Regularly follow up with interested customers without being overly persistent.
- Maintain accurate records of calls, customer requirements and follow-up status.
- Update lead information in the company’s CRM system or tracking sheet.
- Coordinate with the sales team and hand over qualified leads with complete information.
- Respond professionally to common customer questions and objections.
- Meet daily calling, follow-up, appointment and qualified-lead targets.
Candidate Requirements
- Good verbal communication skills in English and [Hindi/local language].
- Confident and polite telephone etiquette.
- Comfortable speaking with customers and making multiple calls each day.
- Basic understanding of WhatsApp Business, spreadsheets or CRM software.
- Good listening, follow-up and customer-handling skills.
- Self-motivated, organised and target-oriented.
- Previous experience in telecalling, pre-sales, customer service, lead qualification or furniture sales is preferred.
- Freshers with strong communication skills may also apply.
Key Performance Indicators
- Number of warm calls completed.
- Speed of contacting newly received leads.
- Follow-up completion rate.
- Number of qualified leads generated.
- Showroom visits or consultations scheduled.
- Lead-to-sale conversion rate.
- Accuracy of lead records and customer information.
What We Offer
- Fixed salary with performance-based incentives.
- Training on our furniture products and offers.
- Supportive and professional working environment.
- Opportunities to grow into sales and customer relationship roles.
To apply: Send your résumé to [care@pranaishadesigns.com] with the subject “Application for Pre-Sales Associate – Pranaisha Designs.”
Click on Apply to know more.