Customer Support Specialist (Remote) - Philippines

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate. At least 5 reasons to join our Customer Support Squad: Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber). Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you'll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest. To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success. No calls—only written communication via chats, emails, and social. We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you. What you'll be doing: Answer customers' questions and resolving any issues that they may be facing; Identify problem areas and flagging them to the concerned team; Ensure customer satisfaction, and work on collecting and tracking user's feedback; Work closely with the product teams to resolve issues and share customer feedback; What you need to succeed: Previous experience providing support through live chats; Fluency in English; Strong technical and analytical skills; Ability to provide proactive and innovative solutions; Outstanding written and verbal skills; Ability to understand customer's needs; Ability to work in teams; A customer-centric, empathetic mindset with excellent listening skills; An ability to focus on what counts, creating simple solutions to deliver fast results; A passion for learning and desire for self-improvement.

At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.