Patient Service Representative

Key Responsibilities 

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
  
• Answer incoming calls accurately and relay messages as needed
  
• Assist patients in completing medical history and other required forms
  
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
  
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
  
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
  
• Schedule follow-up appointments and coordinate authorizations or referrals
  
• Scan patient information and maintain accurate EMR documentation
  
• Prepare charts for the following day according to the practice schedule
  
• Maintain a secure and accurate cash drawer, including daily balancing
  
• Uphold patient confidentiality and HIPAA compliance
  
• Maintain an organized and professional front office workspace
  
• Follow established front office SOPs and site-specific protocols
  
• Perform other duties as assigned
  

• High school diploma, GED, or equivalent working knowledge preferred

• None required

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
  
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
  
• Experience collecting payments and explaining financial responsibilities to patients preferred
  
• Knowledge of HIPAA guidelines and office safety protocols
  
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

• Comprehensive benefits package including medical, dental, and vision plans
  
• 100% employer-paid life insurance
  
• 401(k) with employer match
  
• Benefits begin the first of the month following hire date (for full-time employees)
  
• Generous paid sick and vacation time
  
• 7 paid holidays annually
  
• Opportunities for growth and advancement
  
• Employee referral reward program
  

 

Premier Orthopedics provides the highest quality musculoskeletal care in the Philadelphia region. Premier is comprised of 70 top-notch orthopaedic surgeons and physicans. We are the largest specialty group in Pennsylvania. Our specialists range from hand injuries and joint replacements to sports injuries involving the knees and shoulders. In addition to our orthopaedic surgeons, other specialties within our group include physiatry (rehabilitation medicine), rheumatology, primary care sports medicine and podiatry. Our group formed in 2000 with a mission to provide high quality, comprehensive and accessible care to our patients. We have opened 15 physical therapy centers throughout Chester and Delaware Counties where we directly manage the daily operations offering state of the art rehabilitation programs not only for injured athletes and injured workers, but also for anyone with musculoskeletal issues. Our personal oversight ensures that our patients are receiving the exact treatment that we prescribe in a highly professional, caring environment. In addition, we offer a Home Physical Therapy program that has a significant impact on the continuity of care of our patients. Premier also has three MRI locations whose radiologists specialize in the diagnosis of musculoskeletal injuries and ailments. We also offer a Pain Management program and EMG testing. In September of 2007, Premier opened the doors of its new Orthopaedic Urgent Care facility which allows for immediate access to orthopaedic care, reducing time spent in the Emergency Room. For years Premier Orthopaedics physicians have practiced community-based medicine. We’ve put active people back in the game of life…on the playing field…in the schoolyard…at the workplace…and around the neighborhood. We are proud to keep the community on the move!