Pre Sales Technical Architect Advisor
NTT DATA
- Location
- Noida, Uttar Pradesh, India
- Job type
- Part-time
Required skills
- account management
- client satisfaction
- presales
- ServiceNow
About the role
NTT DATA
Website:
nttdata.com
Job details:
Job Description:-
- Managing multiple Client projects for Presales, delivering ServiceNow Enhancement & Run Support
- Supporting the sales effort with product customer requirements gathering, demonstrations, and product configuration for proof of concepts.
- Participating in marketing events such as user conferences, trade shows, analyst demonstrations, and webinars.
- Conveying value to address customers' business issues and translating technical capabilities into benefits.
- Collaborating with clients to understand business challenges, technical requirements, and desired outcomes.
- Developing solutions and responses aligned with sales strategy and working jointly with bid teams and other interdependent Service Lines
- Work closely with Transition team from the inception of the project and move into a stable delivery state
- Accountable for team performance and client satisfaction, as measured against the service level agreement and project initiatives.
- Identify and engage stakeholders. Capture and confirm client expectations. Assess client investment level.
- Plans and manages team/sub team structures and resource levels to support contract and business needs.
- Ensures project Service Levels are met, guides project leads to identify trends and also have daily/weekly reviews with them
- Maintain overall project and team budget and works very closely with CFM team to manage resource forecast and P&L to be able to stay within budget
- Digital Transformation, Strategic Account Management, and Global IT Services.
- Expertise in ServiceNow, Stakeholder Management, and Business Development
- Actively engaged in solution review for any new proposal
- Conducts weekly/monthly governance with internal & client stakeholders
- Evaluates and provides mentoring/guidance to direct reports.
- Manages morale, retention, and career development across all team members.
- Implementation of team processes.
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