Cox & Kings
Website:
coxandkings.com
Job details:
Location: Delhi
Employment Type: Full-time
Experience: 0–1 Year in Pre-Sales
About Cox & Kings
For over 265 years, Cox & Kings has been a pioneer in shaping the travel industry, earning
the trust of millions of travellers across the globe. Today, we are redefining the future of
travel by delivering exceptional leisure, corporate, MICE, and customized travel experiences
powered by innovation, customer obsession, and operational excellence.
At Cox & Kings, we believe great journeys begin with great people. As we accelerate our
growth, we're building a high-performing team of passionate professionals who thrive on
creating impact, driving business growth, and delivering extraordinary customer experiences.
If you're ambitious, results-driven, and excited to be part of a legacy brand that's writing its
next chapter, we'd love to have you on this journey.
Who are we looking for?
We're looking for a dynamic, performance-driven Pre-Sales Executive who thrives on the
energy of a first conversation -someone who can turn an inquiry into genuine interest, and
genuine interest into a qualified, sales-ready lead. This role sits at the front line of the
customer journey, where speed, consultation quality, and process discipline directly shape
how many conversations turn into bookings.
If you're target-driven, comfortable across calls, WhatsApp, and email in the same day, and
enjoy the process side of sales as much as the conversation itself - we'd love to meet you.
Job Roles and Responsibilities:
● Lead Conversion: Drive lead conversions across calls, WhatsApp, and email,
moving inquiries efficiently through the pipeline.
● Client Engagement: Ensure high-quality client engagement and consultation
standards at every touchpoint.
● Cross-Functional Coordination: Coordinate with Sales, Operations, and Product
teams for smooth, timely closures.
● Escalation Handling: Manage escalations for high-priority clients and critical cases
with care and urgency.
● CRM & Reporting: Maintain CRM hygiene, accurate lead allocation, and reporting
discipline.
● Target Delivery: Ensure monthly targets and revenue goals are met or exceeded.
Skills & Qualifications Required:
● Graduate in any discipline (Travel & Tourism preferred).
● 0–3 years of experience in Pre-Sales / Travel Sales.
● Strong knowledge of domestic and international travel destinations.
● Excellent communication, negotiation, and conflict-management skills.
● Strong analytical skills for tracking performance and optimizing conversions.
● Proficient in CRM tools, Excel, and sales reporting dashboards.
● Highly target-driven, process-oriented, and execution-focused.
Key Performance Indicators (KPIs)
● Revenue vs. monthly target
● Lead-to-booking conversion ratio
● Lead response & follow-up TAT
● Average ticket size growth
● Drop-off & escalation control
● CRM discipline, reporting & forecast accuracy
Click on Apply to know more.